Jordan McArthur
Lake Worth,FL
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technician
CAT 5 Security
06.2023 - Current
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Applied critical thinking and research to address complex issues.
- Organized work to meet demanding production goals.
- Completed job reports and logs immediately following service calls.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Tracked and recorded parts and labor costs related to each service call.
Assistant Regional Manager
Freedom Boat Club
04.2022 - 06.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
Education
Associate of Arts - Business Management
Palm Beach State College
Lake Worth, FL07.2023
Skills
- Quality Control
- User Training
- OSHA Compliance
- Equipment Maintenance
- Customer Service
- Work well with others
Certification
- Cardiopulmonary Resuscitation (CPR)
Timeline
Technician
CAT 5 Security
06.2023 - Current
Assistant Regional Manager
Freedom Boat Club
04.2022 - 06.2023
Associate of Arts - Business Management
Palm Beach State College
- Cardiopulmonary Resuscitation (CPR)
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