JORDAN MCCOLUMN
Macon,GA
Summary
Organized and dependable professional with a proven ability to efficiently manage multiple priorities while maintaining a positive attitude. Exhibits a strong willingness to take on additional responsibilities to achieve team objectives, with experience in logistics, and a passion for supply chain leadership.
Overview
4
4
years of professional experience
Work History
Training Specialist
Wayfair
McDonough, GA
11.2023 - Current
- Conducted orientation sessions to assess skill levels and areas of strength and weakness.
- Collected data on program effectiveness to develop modifications and improvements to training.
- Converted all curriculum and programs from print to digital, creating supplementary materials like practice tests, exercises, videos and interactive quizzes for instructors and students.
- Assisted in analyzing and assessing training and development needs for organizations, departments and individuals.
- Tracked students and instructors leaves, attendance, scores, and overall performance in databases.
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
- Documented participation and evaluated learning for each participant.
- Coordinated administrative functions necessary to deliver and document training programs.
- Trained and mentored new personnel hired to fulfill various roles.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Provided coaching and mentoring to employees.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
Inventory Control Associate
Amazon
Union City, GA
06.2023 - 11.2023
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Performed data entry and completed proper paperwork.
- Completed stock inventories to identify and address issues negatively impacting controls.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Conducted research to address shipping errors and packaging mistakes.
- Sorted and delivered materials to different work areas and staff.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
Assistant Store Manager
Taco Bell
McDonough, GA
01.2022 - 06.2023
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Service Champion
Taco bell
McDonough, GA
04.2020 - 01.2022
Education
Bachelor of Science - Business Administration, Supply Chain Management
Purdue University Global
West Lafayette, IN05.2026
High School Diploma -
Northeast High School
Macon, GA05.2022
Skills
- English native
- Learning Management Systems
- Employee Coaching
- Performance Evaluation
- Program Management
- New hire on-boarding
- Database Management
- Resolving Problems
- Cycle counting
- Records Management
- Basic Math
- Audit processes
- MS Office
Accomplishments
- Customer Service
- Leadership
- Time-Management
- Continuous Improvement
- Safety Compliance
- Operational Excellence
- Team Management
- Inventory Control
- Technological Prociency
References
- Ericka Thomas, Operations Manager, Wayfair, 678-765-4312
- Lakendra Kelly, Sr. Operations Manager, Wayfair, 404-441-9816
- Jawaun Jordan, Area Director, Taco Bell, 478-955-3596
Timeline
Training Specialist
Wayfair
11.2023 - Current
Inventory Control Associate
Amazon
06.2023 - 11.2023
Assistant Store Manager
Taco Bell
01.2022 - 06.2023
Service Champion
Taco bell
04.2020 - 01.2022
Bachelor of Science - Business Administration, Supply Chain Management
Purdue University Global
High School Diploma -
Northeast High School