Jordan McKee
Lewisville,TX
Summary
Consumer experience and consumer insights student with 7+ years of experience in high-volume customer support, retail experience optimization, and digital storytelling leadership. Skilled in identifying behavioral patterns, mapping customer journeys, and translating feedback into experience improvements that increase satisfaction, retention, and brand trust.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Experience Associate
Americor
07.2023 - 01.2025
- - Delivered empathy-driven support in emotionally sensitive scenarios
- - Diagnosed root causes and translated complex info into guidance
- - Identified pain points to improve resolution outcomes
Food Delivery Driver
Uber
03.2021 - 07.2023
- - Managed end-to-end customer experience and service recovery
- - Balanced speed, quality, and service accuracy
Merchandising Associate (Produce)
Whole Foods
10.2018 - 03.2021
- - Curated engaging product displays to improve discovery
- - Anticipated needs through behavioral observation
Education
B.S. Interdisciplinary Studies - Consumer Insights, Minor in Marketing
University of North Texas
05.2027
Skills
- - Consumer Insights
- - Customer Experience
- - Data Analysis Tools
- - Market Research and Analysis
- - Strategic Planning
- - Leadership
- - Team Collaboration
- - Project Management
Affiliations
- University of North Texas – Short Film Club
- - Creative Director & Editor
- - Led cross-functional teams to produce insight-driven digital storytelling projects
- - Managed creative workflows, timelines, and quality standards
Certification
- - Google UX Design Certificate
- - Google Data Analytics Professional Certificate
- - Google Digital Marketing & E-commerce Certificate
Timeline
Customer Experience Associate
Americor
07.2023 - 01.2025
Food Delivery Driver
Uber
03.2021 - 07.2023
Merchandising Associate (Produce)
Whole Foods
10.2018 - 03.2021
B.S. Interdisciplinary Studies - Consumer Insights, Minor in Marketing
University of North Texas