JORDAN MCKEE
Lewisville,TX
Summary
Consumer and brand experience professional with 7+ years of hands-on experience supporting customers in high-volume service environments, retail settings, and creative storytelling roles. My background is rooted in direct customer interaction, where I’ve learned how consumer needs, emotions, and expectations shape how a brand is truly experienced. With a foundation in consumer insights, UX, and analytics, I focus on identifying behavioral patterns, mapping customer journeys, and translating feedback into experience improvements that strengthen trust, consistency, and long-term brand loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Experience Associate
Americor
07.2023 - 01.2025
- Delivered empathy-driven support in emotionally sensitive scenarios
- Diagnosed root causes and translated complex info into guidance
- Identified pain points to improve resolution outcomes
Food Delivery Driver
Uber
03.2021 - 07.2023
- Managed end-to-end customer experience and service recovery
- Balanced speed, quality, and service accuracy
Merchandising Associate (Produce)
Whole Foods
10.2018 - 03.2021
- Curated engaging product displays to improve discovery
- Anticipated needs through behavioral observation
Education
B.S. - Interdisciplinary Studies: Consumer Insights, Minor in Marketing
University of North Texas
05.2027
Skills
- Consumer insights and market research
- Customer experience management
- Data analysis tools
- Strategic planning and leadership
- Team collaboration and project management
Certification
- Google UX Design Certificate
- Google Data Analytics Professional Certificate
- Google Digital Marketing & E-commerce Certificate
Organizations
University of North Texas – Short Film Club - Creative Director & Editor
- Led cross-functional teams to produce insight-driven digital storytelling projects
- Managed creative workflows, timelines, and quality standards
Accomplishments
Honorable Mention In Austin Film Festival
Timeline
Customer Experience Associate
Americor
07.2023 - 01.2025
Food Delivery Driver
Uber
03.2021 - 07.2023
Merchandising Associate (Produce)
Whole Foods
10.2018 - 03.2021
B.S. - Interdisciplinary Studies: Consumer Insights, Minor in Marketing
University of North Texas