Summary
Overview
Work History
Education
Skills
Addresses
References
Timeline
Generic

Jordan McNeal

Pittsburgh,PA

Summary

I have previous hospitality experience and a strong desire to help others. Experienced in coordinating seats for individuals or groups to improve guest pleasure.. Comfortable working in fast-paced environments to handle demanding workload. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

7
7
years of professional experience

Work History

Intern

Arthouse
Cleveland, OH
05.2023 - 07.2024
  • Managed customer inquiries through phone calls, emails, or other forms of communication.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Collaborated with team members to create a comprehensive social media strategy.
  • Created content for website pages, blog posts, and other online platforms.
  • Attended and participated in meetings and brainstorming sessions with team members.
  • Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Host, In-Room Dining Server

The Centro, Metropolitan at The 9 Autograph Collection
Cleveland, OH
07.2023 - 10.2023
  • Greet guests with a warm and welcoming demeanor, ensuring a positive first impression
  • Provide attentive and personalized service to cater to the unique needs of upscale clientele
  • Articulate and communicate clearly with guests, conveying menu details, specials, and any relevant information
  • Collaborate seamlessly with servers, kitchen staff, and management to ensure smooth operations
  • Work closely with fellow hosts, servers, and other staff members to create a cohesive and efficient front-of-house environment.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Distributed menus to guests, led to tables and gave initial information about service staff or specials.

Nordstrom Rack Cashier

8031 McKnight Rd
Pittsburgh, OH
05.2022 - 05.2023
  • Provided outstanding customer service, managing multiple tasks with flexibility and efficiency
  • Demonstrated adaptability in various situations and consistently offered assistance to customers
  • Fostered a welcoming environment, showcasing personable interactions with customers
  • A keen eye for detail, ensuring accuracy in pricing, product codes, and transaction records
  • Thoroughly verify the authenticity of checks and payment methods to prevent errors.
  • Worked closely with front-end staff to assist customers.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

FedEx Package Handler

600 Vista Dr
Pittsburgh, PA
05.2022 - 08.2022
  • Exhibited physical prowess by lifting items weighing up to 75 lbs and consistently performing repetitive tasks
  • Showcased strong interpersonal skills, following instructions with precision and clarity
  • Developed knowledge of tools and equipment essential for efficient task and store dynamics, demonstrating agility in running orders.
  • Labeled parcels accurately according to company guidelines.
  • Maintained a clean work environment by removing debris from the loading dock area.
  • Stacked boxes onto pallets in an efficient manner.
  • Packed boxes and stock using organizational guidelines.
  • Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.

UPS Driver's Helper

1821 Beaver Ave
Pittsburgh, PA
11.2020 - 01.2021
  • Exhibited strength in handling heavy packages and maintaining an efficient flow of deliveries
  • Established positive relationships with homeowners through effective communication and customer service
  • Adapted seamlessly to diverse weather conditions to ensure timely and safe package deliveries.
  • Lifted boxes and products with correct safety gear and techniques.
  • Followed all safety protocols while driving and handling freight.
  • Kept loads from being damaged through proper loading and security.
  • Used digital database to keep records of units and stock moved.
  • Verified accuracy of shipments against shipping documents.
  • Delivered orders on time by following established routes and schedules.

Giant Eagle Curbside Express

Giant Eagle McIntyre Square Location
Pittsburgh, PA
06.2020 - 08.2020
  • Demonstrated exceptional customer service by efficiently handling customer orders
  • Adapted swiftly to new systems and store dynamics, demonstrating agility in running orders
  • Excellent communication skills to address customer inquiries and provide assistance as needed
  • Swift and precise execution of tasks, with the ability to handle multiple orders simultaneously.
  • Analyzed sales space capacities based on system parameters, securing high stock availability.
  • Communicated any discrepancies between customer orders and what was picked up to management.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Greeted and assisted customers to foster positive experiences.

Youth Writer

Youth Enrichment Services
Pittsburgh, PA
06.2019 - 08.2019
  • Engaged in immersive writing workshops to refine and enhance writing skills and techniques
  • Spearheaded the creation of a compelling series of published poems and narratives during a youth summer employment initiative.
  • Wrote fiction prose, short stories, personal essays or descriptive analyses.
  • Organized and tracked multiple projects to meet tight deadlines.
  • Applied strong writing, editing and proofreading abilities to each assignment to produce best possible content.

Camp Counselor

Ammons Community Recreation Center
Pittsburgh, PA
06.2017 - 08.2017
  • Provided integral support for various sports activities, maintaining meticulous tracking documents for basketball games
  • Managed the Center's entrepreneurial projects, contributing to successful operations and daily functions
  • Oversaw student activities, facilitated enriching sessions, and ensured smooth execution of the summer program.
  • Maintained accurate records including daily attendance logs, incident reports, and medical forms.
  • Developed individualized behavior management plans for campers with special needs.
  • Helped campers build confidence and self-esteem through consistent guidance and mentoring.
  • Provided emotional support to campers dealing with homesickness or other issues related to being away from home.

Education

Bachelor of Arts - Vocal Performance

Baldwin Wallace University
true
05-2024

High School Diploma -

Creative And Performing Arts (CAPA)
Pittsburgh, PA
05-2020

Skills

  • Interpersonal and Social Skills
  • Creative and Resourceful
  • Guest Engagement
  • Reservation Management
  • Front of House Organization
  • Menu Knowledge
  • Cash Handling
  • Product Recommendations
  • Customer Service
  • Daily Reporting
  • Customer Service Excellence

Addresses

  • 4015 California Avenue, Pittsburgh, PA, 15212
  • 275 Eastland Rd, Berea, OH, 44017

References

Denise Jones, Program Director, Youth Enrichment Services, 6031 Broad Street, Suite 202, Pittsburgh, PA, 15206, dlj2125@tc.columbia.edu, (412)401-9840

Timeline

Host, In-Room Dining Server

The Centro, Metropolitan at The 9 Autograph Collection
07.2023 - 10.2023

Intern

Arthouse
05.2023 - 07.2024

Nordstrom Rack Cashier

8031 McKnight Rd
05.2022 - 05.2023

FedEx Package Handler

600 Vista Dr
05.2022 - 08.2022

UPS Driver's Helper

1821 Beaver Ave
11.2020 - 01.2021

Giant Eagle Curbside Express

Giant Eagle McIntyre Square Location
06.2020 - 08.2020

Youth Writer

Youth Enrichment Services
06.2019 - 08.2019

Camp Counselor

Ammons Community Recreation Center
06.2017 - 08.2017

Bachelor of Arts - Vocal Performance

Baldwin Wallace University

High School Diploma -

Creative And Performing Arts (CAPA)

Similar Profiles

CREATE PROFILE
Jordan McNeal