Jordan Meadows
Mt. Juliet,TN
Summary
Information Systems student with hands-on experience supporting, troubleshooting, and maintaining IT systems, applications, and infrastructure. Skilled in diagnosing technical issues, managing user access, and resolving software and hardware problems in both Windows and Linux environments. Proficient in C#, SQL Server, and system deployment, with a strong focus on customer support, system reliability, and continuous improvement.
Overview
6
6
years of professional experience
Work History
Valet Shift Lead
LAZ Parking
Nashville, TN
04.2024 - Current
- Provided customer support in a fast-paced environment, resolving issues efficiently and professionally
- Managed multiple responsibilities simultaneously, prioritizing tasks and ensuring smooth operations
- Communicated effectively with team members and customers to address concerns and deliver solutions
Student Tech Crew Team Lead
Dell Technologies
08.2020 - 2022
- Provided technical support for hardware and software issues in a team-based environment
- Assisted in diagnosing and resolving system-related issues to ensure operational efficiency
- Supported deployment and setup of devices and systems
- Collaborated with team members to resolve technical problems and improve processes
Warehouse Associate
ALDI
Mt. Juliet, TN
11.2023 - 04.2024
Prep Cook
Olive Garden
Mt. Juliet, TN
09.2021 - 08.2022
Front of House Shift Lead
Panda Express
Mt. Juliet, TN
11.2020 - 08.2022
Line Cook
Panera Bread
Mt. Juliet, TN
01.2020 - 05.2020
Education
BBA - Computer Information Systems, Business Administration
Middle Tennessee State University
Murfreesboro, TN05-2026
Founding Outreach Coordinator
MTSU Cyber Club
04-2025
Certificate of Achievement -
Dale Carnegie Course
Skills
Technical Skills
- Operating Systems: Windows, Linux (Ubuntu)
- Networking: TCP/IP, Tailscale, Cloudflare Tunnel
- Systems & Tools: Active Directory (basic), Git, Visual Studio
- Programming: C#, Python, SQL, HTML/CSS
- Databases: SQL Server
- IT Support: Troubleshooting hardware/software, system deployment, debugging
Data & Business Tools
- Excel, Access, Tableau
- Database administration
- System Analysis
- Agile / Scrum
Soft Skills
- Customer Support & Communication
- Problem-Solving
- Time Management
- Team Collaboration
Projects
MTSU Attendance & Management System (ASP.NET MVC | Ubuntu Server)
mtsucyberclub.com | github.com/jordanmdws/cyberclub-website
- Deployed and maintained a web-based system on a Linux (Ubuntu) server, ensuring system uptime and reliability
- Diagnosed and resolved application, database, and connectivity issues, improving system performance and stability
- Managed SQL Server database operations including queries, validation, and data integrity troubleshooting
- Implemented secure networking using Cloudflare Tunnel and Tailscale for remote access and system protection
- Identified and resolved security vulnerabilities, including SQL injection risks
- Configured and maintained system services using systemd to support continuous operation
- Documented deployment processes and troubleshooting steps for future maintenance
Timeline
Valet Shift Lead
LAZ Parking
04.2024 - Current
Warehouse Associate
ALDI
11.2023 - 04.2024
Prep Cook
Olive Garden
09.2021 - 08.2022
Front of House Shift Lead
Panda Express
11.2020 - 08.2022
Student Tech Crew Team Lead
Dell Technologies
08.2020 - 2022
Line Cook
Panera Bread
01.2020 - 05.2020
BBA - Computer Information Systems, Business Administration
Middle Tennessee State University
Founding Outreach Coordinator
MTSU Cyber Club
Certificate of Achievement -
Dale Carnegie Course