Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jordan Medrano

Huntington Beach,CA

Summary

Dynamic professional with extensive experience in delivery coordination and customer relationship management at Fountain Valley Paints. Proven track record of achieving safe driving records and enhancing customer satisfaction through effective communication and adaptability. Skilled in route planning and vehicle maintenance, consistently delivering goods on time while fostering strong client relationships.

Overview

15
15
years of professional experience

Work History

Driver

Fountain Valley Paints
11.2022 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
  • Obtained signatures from customers upon delivery of goods.
  • Adapted quickly to changing weather conditions and traffic patterns to ensure timely deliveries.
  • Assisted in loading and unloading goods, ensuring they were securely fastened and undamaged upon arrival.
  • Drove safely in various weather and road conditions to avoid accidents.

Assistant General Manager

Sonics Drive In
06.2022 - 06.2023
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.

General Manager

Del Taco
11.2009 - 04.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reported issues to higher management with great detail.

Education

Diploma -

Ocean View High School
Huntington Beach, CA
06.2009

Skills

  • Route planning
  • Vehicle maintenance
  • Delivery coordination
  • Safety compliance
  • Customer relationship management
  • Accurate record-keeping
  • Time management
  • Effective communication
  • Team collaboration
  • Adaptability to conditions
  • Cash handling
  • Customer service
  • Flexible schedule
  • Loading and unloading
  • Equipment operation
  • Relationship building
  • Accident prevention
  • Language fluency

Languages

Spanish
Professional Working

Timeline

Driver

Fountain Valley Paints
11.2022 - Current

Assistant General Manager

Sonics Drive In
06.2022 - 06.2023

General Manager

Del Taco
11.2009 - 04.2024

Diploma -

Ocean View High School

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Jordan Medrano