Jordan Mendez
Brooklyn,NY
Summary
Results-driven professional with extensive experience in retail management. Skilled in enhancing team performance and implementing effective sales strategies. Committed to creating exceptional customer experiences that drive loyalty and repeat business.
Overview
5
5
years of professional experience
Work History
Sales & Services Manager
Sephora
New York, NY
09.2024 - 03.2026
- Led the sales floor and supported a team focused on delivering a high-level client experience
- Coached team members on selling techniques, product knowledge, and client engagement
- Helped drive sales through strong service, team accountability, and upselling
- Managed daily operations including opening/closing, cash handling, and floor coverage
- Maintained visual standards and ensured the store stayed clean, organized, and on-brand
- Stepped in to resolve customer concerns and keep interactions positive and professional
Store Manager
The Vitamin Shoppe
New York, NY
08.2021 - 02.2024
- Oversaw all aspects of store operations including sales, staffing, and inventory
- Led and developed a team to consistently meet or exceed sales goals
- Built strong relationships with customers, driving repeat business and loyalty
- Managed hiring, onboarding, scheduling, and performance management
- Maintained merchandising standards and ensured the store was fully stocked
- Handled customer issues quickly and professionally
Education
High School Diploma -
Global Studies High School
BrooklynSkills
- Team Leadership & Coaching
- Sales & Performance Management
- Customer Experience
- Hiring & Training
- Store Operations & Inventory
- Problem Solving
- Communication
Timeline
Sales & Services Manager
Sephora
09.2024 - 03.2026
Store Manager
The Vitamin Shoppe
08.2021 - 02.2024
High School Diploma -
Global Studies High School