Jordan Miles
Waldorf,MD
Summary
Dynamic leader with a background in recreation, customer service, and youth engagement. Proven ability to create inclusive environments and implement effective programs while ensuring participant safety. Committed to utilizing strong communication and organizational skills in a business management capacity.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Administrative Assistant Devolvement
Finance Corporation (DFC)
Washington, DC
07.2025 - Current
- Managed calendars, scheduled meetings, coordinated appointments, and prepared meeting materials to facilitate effective communication and collaboration.
- Provided day-to-day administrative support to managers and staff in a fast-paced office environment.
- Answered and directed phone calls, responded to emails, and maintained professional communication with clients, vendors, and internal teams.
- Prepared correspondence, reports, presentations, spreadsheets, and other business documents.
- Maintained organized electronic and paper filing systems, ensuring records were accurate, secure, and easy to retrieve.
- Coordinated office supplies, equipment, inventory, and vendor requests, ensuring seamless office operations and resource availability.
- Supported special projects and improved administrative processes, contributing to enhanced team productivity and workflow efficiency.
- Monitored office supplies inventory levels to maintain adequate stock for daily operations.
- Updated contact lists regularly when changes occur in employee status or contact information.
Recreation Leader (Part-Time)
CHARLES COUNTY PARKS AND RECREATION
Waldorf, MD
10.2024 - Current
- Ensured the safety of guests by enforcing rules and regulations during recreational activities.
- Monitored guest behavior during activities to prevent accidents or conflicts among participants.
- Provided customer service by addressing guest inquiries and resolving issues promptly to ensure satisfaction.
- Collaborated with team members to create diverse recreational programs, increasing participation and engagement.
- Maintained cleanliness and organization of recreational facilities, enhancing guest experience and safety.
- Created a welcoming atmosphere by greeting guests upon arrival at the recreation area.
Internship
Chambersburg YMCA
Chambersburg, PA
01.2024 - 05.2024
- Greeted and assisted customers, enhancing their experience at the front desk.
- Engaged in active listening to understand customer needs, delivering tailored recommendations based on their preferences.
- Resolved customer issues promptly, escalating complex problems to management for resolution.
- Managed high volume of incoming calls, directing them to appropriate departments or individuals.
- Processed sales transactions accurately and efficiently using point-of-sale (POS) system.
- Processed customer returns and exchanges efficiently, ensuring compliance with company policies.
- Contributed to maintaining a clean and organized front desk area for optimal customer experience.
- Demonstrated proficiency in operating various office equipment including computers, printers, scanners etc.
New Student Orientation Leader
Wilson College
Chambersburg, PA
08.2021 - 05.2024
- Coordinated welcoming activities for incoming new students, fostering a sense of belonging.
- Provided mentorship and support to new students, enhancing their transition experience.
- Trained new students on safe behaviors, boundary setting, and accessing campus resources, promoting their well-being.
- Participated in orientation training to learn to spot challenged students, homesickness, and loneliness.
Summer and Afterschool Counselor
YMCA
Chambersburg, PA
01.2021 - 05.2024
- Planned and implemented activities for students, promoting exercise and stress relief.
- Oversaw summer field trips, ensuring safe and engaging experiences for youth in Franklin County.
- Mentored K-5 youth, actively listening to concerns and guiding them to overcome challenges.
- Collaborated with youth to complete homework assignments and provided assistance to create a positive work environment.
- Provide alternative activities and creative games when outdoor schedule is altered by weather.
- Meet regularly with supervisor for updates on student behavior patterns, homework, and plan extra support for those in need.
- Execute medicine time management so students receive their timed medicine as prescribed by their doctor.
- Notified emergency contacts regarding urgent situations when needed to pick up child or to discuss challenges.
Basketball Team Captain
Wilson College Men’s Basketball
Chambersburg, PA
01.2019 - 03.2024
- Captained the team in 2022-2023 and facilitated communication between players and coaches.
- Led team warm-up exercises before games to enhance player performance and cohesion.
- Contributed to the inaugural CSAC Championship team and played in Division III March Madness.
- Coordinated meal orders and pickups for away games, ensuring team nutrition and readiness.
- Represented Wilson in pre-game meetings with referees, facilitating clear communication and understanding.
Education
Bachelor of Arts - Business Management
Wilson College
Chambersburg, PA05-2024
Skills
- Customer service
- Youth Engagement
- Experience with children
- Activity planning
- Team management
- Time management
- Scheduling
- Calendar Management
- Data Entry
- Filing and Records Management
- Microsoft Office Suite
- Computer skills
- Front desk
- Resourcefulness
- Teamwork
- Team collaboration
- Conflict resolution
- Problem solving
- Policy implementation
- Safety awareness
- Interpersonal skills
- Email Correspondence
Certification
- Driver's License
- First Aid Certification
- CPR Certification
- Certified Substance Abuse Counselor
- Substance Abuse Counseling Certification
Work Authorization
Authorized to work in the US for any employer
Timeline
Administrative Assistant Devolvement
Finance Corporation (DFC)
07.2025 - Current
Recreation Leader (Part-Time)
CHARLES COUNTY PARKS AND RECREATION
10.2024 - Current
Internship
Chambersburg YMCA
01.2024 - 05.2024
New Student Orientation Leader
Wilson College
08.2021 - 05.2024
Summer and Afterschool Counselor
YMCA
01.2021 - 05.2024
Basketball Team Captain
Wilson College Men’s Basketball
01.2019 - 03.2024
Bachelor of Arts - Business Management
Wilson College