Jordan Mitchell
Delaware,OH
Summary
Seasoned Automotive Finance Manager with background in overseeing financial operations, optimizing loan processes, and maximizing dealership profitability. Possess strong team leadership skills, adept at forging relationships with vendors and clients to ensure smooth transaction flow. Have made substantial impacts by implementing strategic finance management plans for automotive dealerships, contributing significantly to business growth and enhanced customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Automotive Finance Manager
Coughlin Automotive Group
Lewis Center, OH
01.2023 - Current
- Listened carefully to customer needs and swiftly resolved issues by taking appropriate action.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Addressed and resolved customer concerns and complaints related to financing, ensuring high levels of customer satisfaction.
- Educated customers on the benefits and terms of vehicle financing options and extended service contracts.
- Maintained up-to-date knowledge of automotive finance industry trends, products, and technologies.
- Oversaw all legal and regulatory compliance related to automotive financing and insurance transactions.
- Coordinated with sales and service departments to ensure a seamless customer experience from start to finish.
Sales/Automotive Finance Manager
Coughlin Kia of Lewis Center
Lewis Center, OH
01.2020 - 12.2022
- Developed strategies to increase sales volume for auto finance, while ensuring profitable margins.
- Provided guidance and advice on the best financing options available for customers.
- Collaborated with sales staff in order to maximize opportunities for profitable deals.
- Managed financial transactions and structured deals to meet both customer needs and dealership profit objectives.
Server
Olive Garden
Findlay
01.2019 - 01.2020
- Received orders, attended to guests and handled cash transactions
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Associate
Kohls
Delaware
01.2016 - 01.2019
- Efficiently operated cash register while delivering outstanding customer service and effectively sorting and organizing merchandise
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Education
High School Diploma -
Rutherford B. Hayes High School
05-2018
Some College (No Degree) - Exercise Science
Tiffin University
Tiffin, OHSkills
- Strong Mathematical Proficiency
- Effective Problem Solving
- Organizational Skills
- Professionalism
- Staff Management
- Loan Feasibility Assessment
- Income Evaluation
- Credit History Review
- Regulatory compliance understanding
- Loan Closing
- Analytical and Critical Thinking
- Task Prioritization
References
- Mark Thomas, Teacher/ JAG Specialist, (614) 406-0573, 289 Euclid Ave, Delaware, OH, 43015
- Adonis Bolden, Principal (Rutherford B. Hayes High School), (216) 798-3588, 289 Euclid Ave, Delaware, OH, 43015
- Vance Herrell, Mentor / Basketball Coach, (614) 746-3753, 362 Troy Rd, Delaware, OH, 43015
Certification
Automotive Sales License
Brown & Brown Finance and Insurance Professional
Timeline
Automotive Finance Manager
Coughlin Automotive Group
01.2023 - Current
Sales/Automotive Finance Manager
Coughlin Kia of Lewis Center
01.2020 - 12.2022
Server
Olive Garden
01.2019 - 01.2020
Associate
Kohls
01.2016 - 01.2019
Automotive Sales License
Brown & Brown Finance and Insurance Professional
High School Diploma -
Rutherford B. Hayes High School
Some College (No Degree) - Exercise Science
Tiffin University
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