Melinda Christiansen
Erie,PA
Summary
Dynamic front desk professional with a proven track record in delivering exceptional hospitality service. Expertise in managing reservations, efficiently addressing guest concerns, and fostering loyalty through personalized interactions. Committed to enhancing the guest experience by implementing targeted service strategies that drive satisfaction and retention. A strong communicator dedicated to creating a welcoming environment that exceeds expectations.
Overview
10
10
years of professional experience
Work History
Front Desk Manager
Staybridge Suites Hotel
Rapid City, South Dakota
02.2025 - 06.2025
- Greet visitors and customers upon arrival, offer assistance, and answer questions to build rapport and retention.
- Train new staff on correct procedures, compliance requirements, and performance strategies.
- Mentor and train new hires, fostering a supportive work environment that facilitated professional growth.
- Respond to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Oversee daily cash reconciliations, maintaining accurate financial records for the front desk department.
ACCOUNTING CLERK
THE WARREN COMPANY
Erie, PA
07.2021 - 04.2025
- Prepare payroll.
- Create shipping orders.
- Daily mail pickup and deposit preparation/drop-off.
- Organize and maintain filing.
- Order office supplies.
- Collect payments, credit accounts and correct billing, and make arrangements with customers.
- Process accounts payable invoices and prepare payments.
- Performed general office duties, such as filing, answering telephones, and handling routine correspondence.
- Performed daily bookkeeping tasks such as journal entries, deposits, checks.
EXECUTIVE HOUSEKEEPER
Holiday Inn Express & Suites
North East, PA
08.2019 - 09.2020
- Manage housekeeping staff.
- Create daily work assignments for staff.
- Order supplies for Laundry and Housekeeping.
- Clean rooms, make beds, and inspect rooms following company standards.
- Maintain inventory for hotel.
- Hire and lay off employees.
PROGRAM ASSISTANT 1
State of South Dakota
Rapid City, SD
02.2018 - 02.2019
- Maintain the daily operations of the Army Lodging program for the Western side of the state.
- Manage key entry system.
- Create reservations, check in and out guests, provide customer service and billing assistance.
- Maintain budget and order updating items for rooms/program.
- Create weekly and monthly reports and presentations.
- Manage housekeeping staff of 5-8.
STAFF ASSISTANT III
PENNINGTON COUNTY
Rapid City, SD
08.2015 - 02.2018
- Manage daily office operations and maintenance of equipment.
- Design electronic file systems and maintain electronic and paper files.
- Prepare office vouchers, monthly reporting, weekly deposits, order supplies, and help maintain budget.
- Schedule building rentals, check in and out building keys, maintain logs.
- Create weekly and monthly reports and presentations.
- Design promotional materials and newsletters.
- Answer multi-line telephone, handle all incoming and outgoing correspondence.
Education
Bachelor of Science - Accounting
Northern State University
Aberdeen, SD05-2027
Bachelor of Arts - Music Performance
BLACK HILLS STATE UNIVERSITY
Spearfish, SDSkills
- Strong interpersonal communication
- Effective solution development
- Outstanding customer support
- Strong mathematical proficiency
- Administrative assistance
- Invoice management
- Management of accounts payable
- Strong focus on accuracy
- Guest relations
Timeline
Front Desk Manager
Staybridge Suites Hotel
02.2025 - 06.2025
ACCOUNTING CLERK
THE WARREN COMPANY
07.2021 - 04.2025
EXECUTIVE HOUSEKEEPER
Holiday Inn Express & Suites
08.2019 - 09.2020
PROGRAM ASSISTANT 1
State of South Dakota
02.2018 - 02.2019
STAFF ASSISTANT III
PENNINGTON COUNTY
08.2015 - 02.2018
Bachelor of Science - Accounting
Northern State University
Bachelor of Arts - Music Performance
BLACK HILLS STATE UNIVERSITY
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