Jordan Mooney

• Managed patient inquiries and resolved concerns efficiently.
• Implemented process improvements to enhance patient experience.
• Monitored service quality to uphold organizational standards consistently.
• Identified opportunities for process improvement within the department.
• Supervised daily operations of the kitchen staff to ensure compliance with health and safety regulations.
• Provided ongoing training for new employees on safe food handling practices.
• Monitored and improved patient satisfaction through consistent communication and service evaluation.
• Served as Safety Champion, promoting and enforcing safety protocols throughout the kitchen.
• Ordered small wares and safety supplies to support daily operations and maintain compliance.
• Performed data entry and processed charges for patient meals and floorstock supplies.
• Cross-trained with the Retail Manager to support cafeteria operations and foster team versatility.

• Supervised patient services team to ensure timely and efficient service delivery.
• Direct supervision of team members.
• Responsible for kitchen organization and cleanliness.
• Delivering accommodations for patients' dietary needs.
• Ensuring patient satisfaction.
• Scheduling and timecard approval.

Ensured that patients received exceptional service.

Answered and directed phone calls according to patient needs.

● Collaborated with the patient care team for accommodations.

Executed reports and filed employee documents.

● Created weekly schedules.

Developed and maintained personalized guest services to enhance guest experiences.

Collaborated with various departments to ensure consistent service quality.

Processed payments accurately and received orders efficiently.

Addressed guest concerns promptly to uphold satisfaction levels.

Managed delicate situations involving accommodations and customer complaints with professionalism.