Axita Mody
Bedford
Summary
Results-driven healthcare and retail operations professional with over 9 years of progressive leadership experience. Proven ability to improve service quality, ensure regulatory compliance, manage budgets, and lead high-performing teams. Strong background in hospital operations, staff development, and customer service excellence. Dedicated to driving operational efficiency and enhancing patient and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Patient Services Manager
Aramark
Fort Worth, TX
04.2023 - Current
- Lead patient dining operations across multiple nursing units, ensuring high standards of service and compliance with hospital policies.
- Conduct daily patient rounding to improve food service satisfaction and promptly resolve concerns.
- Review and audit safety and compliance logs to maintain regulatory standards.
- Develop staff schedules within labor budget guidelines to ensure optimal coverage.
- Train and onboard new employees, improving team readiness and operational consistency.
Supervisor
Aramark
Fort Worth, TX
09.2022 - 04.2023
- Monitored work environments to identify health and safety risks and ensured corrective action.
- Communicated operational needs between frontline staff and management to improve workflow.
- Trained new team members on company policies and procedures.
- Delegated tasks strategically to maximize team productivity and efficiency.
Store Manager
CVS
Fort Worth, TX
09.2020 - 10.2022
- Managed daily store operations, staff performance, and sales targets.
- Developed employee schedules and adjusted staffing levels to meet business demands.
- Analyzed sales performance metrics and implemented process improvements.
- Led conflict resolution efforts for employees and customers.
- Conducted performance evaluations, corrective actions, and staffing decisions.
Shift Supervisor
CVS
Fort Worth, TX
03.2018 - 09.2020
- Supervised shift operations and ensured adequate staffing levels.
- Coached and developed team members to improve performance and service quality.
- Contributed to achieving sales and profitability goals.
- Trained employees using company tools and operational standards.
Cashier
7-Eleven
Keller, TX
01.2017 - 04.2018
- Processed cash, credit, and check transactions accurately.
- Maintained inventory levels and store presentation standards.
- Assisted customers with purchases, returns, and inquiries.
- Ensured compliance with store policies and procedures.
Education
Bachelor of Science - Nutrition Science
Maharaja Sayajirao University
India05.2013
Skills
- Extensive experience working in a 500-bed hospital environment
- Proven ability to manage and lead teams of 60 members
- Strong understanding of food safety and hygiene standards
- Flexible with working hours, including shifts and weekends
- Multilingual communication skills
- Excellent problem-solving abilities
- Experienced in scheduling and coordinating large teams
- Creative thinker with strong organizational skills
- Proficient in POS (Point of Sale) systems
- Inventory management and stock control
- Call center operations and customer service support
- Planogram implementation and merchandising compliance
- Budget management and financial oversight
- Strong computer skills (MS Office, data entry, reporting)
- Record management and documentation accuracy
- Record holder for performance excellence
- Catering operations and event food service management
- Menu planning and food preparation coordination
- Food safety and hygiene compliance
- Large-scale meal production and service
- Staff supervision within catering teams
- Customer service and event coordination
Timeline
Patient Services Manager
Aramark
04.2023 - Current
Supervisor
Aramark
09.2022 - 04.2023
Store Manager
CVS
09.2020 - 10.2022
Shift Supervisor
CVS
03.2018 - 09.2020
Cashier
7-Eleven
01.2017 - 04.2018
Bachelor of Science - Nutrition Science
Maharaja Sayajirao University