Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jordan Mourning

Orlando

Summary

Experienced with engaging and assisting guests in fast-paced setting. Utilizes strong interpersonal skills to ensure positive guest interactions and smooth operational flow. Knowledge of safety procedures and crowd management techniques.

Overview

9
9
years of professional experience

Work History

Attractions Cast Member

Walt Disney World Company
10.2021 - Current
  • Delivered exceptional guest experiences through engaging interactions and entertainment support.
  • Ensured safety compliance by conducting regular inspections of attractions and maintaining operational standards.
  • Collaborated with team members to streamline operations, enhancing efficiency during peak attendance periods.
  • Resolved guest concerns promptly, maintaining high satisfaction levels and fostering positive relationships.
  • Collaborated with fellow cast members to ensure seamless teamwork and coordinated efforts for optimal guest satisfaction.
  • Maintained a high level of personal presentation according to company standards, ensuring a professional and approachable image at all times.
  • Handled guest concerns and complaints with professionalism, empathy, and effective problem-solving skills.
  • Optimized ride throughput by effectively loading/unloading guests while adhering to safety guidelines.
  • Ensured timely opening of attractions by performing required start-up procedures diligently each day.

Assistant Manager

Skyzone Doral
05.2016 - 08.2020
  • Promoted from part time to full time supervisor and tasked with both back of house and front of house duties. Manage companies maintenance team of 20 employees that handle all in house repairs.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Education

Associate of Science - Hospitality And Tourism Management

Miami Dade College
Miami, FL
08.2020

Skills

  • Safety awareness
  • Strong problem solving
  • Customer service
  • Strong work ethic
  • Customer service expertise
  • Ride control operation
  • Emergency evacuation
  • Safety guidelines
  • Positive attitude
  • Teamwork and collaboration

Accomplishments

  • Achieved KEEP IT SAFE by completing BE SAFE with accuracy and efficiency.

Timeline

Attractions Cast Member

Walt Disney World Company
10.2021 - Current

Assistant Manager

Skyzone Doral
05.2016 - 08.2020

Associate of Science - Hospitality And Tourism Management

Miami Dade College

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