Jordan Muckway
Fort Worth ,TX
Summary
Dynamic leader with a proven track record at Burns & Wilcox, enhancing commercial lines profitability and team productivity by double digit growth year over year. Expert in business development strategy and team building, I excel in fostering client loyalty and driving department sales growth. Renowned for marketing and team collaboration, I consistently advance corporate objectives while achieving successful production results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Commercial Lines Manager
Burns & Wilcox
01.2022 - Current
- Effectively oversee 40+ commercial lines associates
- Develop a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities
- Execute marketing initiatives and networking to drive sales
- Enhance team productivity by identifying bottlenecks in processes and implement targeted improvements
- Mentor junior team members for career advancement, fostering a pipeline of future leaders within the organization
- Enhance client satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Coordinate commercial carrier relations to ensure profitable growth is achieved with all business partners
- Hit large volume individual budget goals within a production team
- Maintain professional, organized, and safe environment for employees
Senior Commercial Lines Producer
Burns & Wilcox
01.2020 - 01.2022
- Lead a large P&C production team of employees with consistent income production growth averaging +25% year over year
- Conducted detailed risk assessments for prospective accounts, presenting findings and recommendations clearly and effectively to drive informed decisionmaking for retail partners
- Adapted quickly to changing market conditions, adjusting client strategies accordinglyObtained new carrier partner contracts for expanding the depth of the commercial lines department product offerings
- Played a key role in enhancing the company's reputation for excellence in commercial lines insurance, consistently receiving positive feedback from clients and industry peers
Commercial Lines Broker
Burns & Wilcox
12.2013 - 01.2020
- Created strong relationships with clients, earning their trust and loyalty through consistent communication and prompt value added
- Lead several marketing campaigns for the production team and department, driving growth results
- Engaged in cross-selling multiple lines of coverage to agency partners creating additional selling opportunities
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
- Developed a reputation for integrity and ethical conduct within the brokerage community, leading to increased trust from clients and carrier partners alike
Education
Bachelor of Science - Risk Management, Insurance And Financial Services
University of North Texas
Denton, TX05-2013
Skills
- Business Development Strategy
- Leadership
- Team Collaboration
- Conflict Resolution
- Insurance Sales Strategy
- Customer Relationship Management
- Marketing Expertise
- Problem Solving
Accomplishments
- 2020, 2021, 2022 Million Dollar Club Awards
- 2023 Two Million Dollar Club Award
- 2021, 2022, 2023 Half Million New Business Club Awards
- 2022 Commercial Lines Producer of the Year Award
- 2024 Insurance Insider US - Rising Star Award Nominee
- 2024 E&S Insurer - Rising Star Award Nominee
- 2024 Insurance Business America - Rising Star Award
Certification
- Surplus Lines License – Texas Department of Insurance.
- Property and Casualty License - Texas Department of Insurance.
- All-Lines Adjuster License - Texas Department of Insurance
Timeline
Commercial Lines Manager
Burns & Wilcox
01.2022 - Current
Senior Commercial Lines Producer
Burns & Wilcox
01.2020 - 01.2022
Commercial Lines Broker
Burns & Wilcox
12.2013 - 01.2020
- Surplus Lines License – Texas Department of Insurance.
- Property and Casualty License - Texas Department of Insurance.
- All-Lines Adjuster License - Texas Department of Insurance
Bachelor of Science - Risk Management, Insurance And Financial Services
University of North Texas
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