Jordan Muldrow
Las Vegas,NV
Summary
Proven leader in operations management, adept at site safety and team leadership, significantly reduced safety incidents and enhanced customer satisfaction across various roles. Excelled in problem-solving and quality assurance, consistently surpassing performance metrics and fostering strong client relationships through effective communication and management skills.
Overview
10
10
years of professional experience
Work History
Security Site Supervisor
RDA Secure Solutions Enterprises
01.2014 - 05.2024
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Managed team schedules to provide effective security coverage for building needs.
- Maintained detailed logs of daily activities, providing accurate records for management review.
- Monitored alarm systems, responding promptly to alerts and coordinating appropriate action.
Customer Service Representative
Health Net Federal Service
01.2020 - 03.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Intake Coordiantor
Community Psychiatry
09.2018 - 01.2020
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
Education
Associate of Arts - Communications
American River College
Sacramento, CA05.2013
High School Diploma -
Calvine High School
Elk Grove, CA06.2008
Skills
- Team Leadership
- Site Inspection and Management
- Quality Assurance
- Problem-Solving
- Management
- Site Safety
- Safety Procedures
- Operations Management
Timeline
Customer Service Representative
Health Net Federal Service
01.2020 - 03.2023
Intake Coordiantor
Community Psychiatry
09.2018 - 01.2020
Security Site Supervisor
RDA Secure Solutions Enterprises
01.2014 - 05.2024
Associate of Arts - Communications
American River College
High School Diploma -
Calvine High School