Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jordan Najera

Phoenix,AZ

Summary

Dynamic food service worker with a strong focus on customer satisfaction and effective upselling techniques. Demonstrated ability to adapt quickly in high-demand settings while ensuring food safety and maintaining operational efficiency.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Food Service Worker

Sams club
Gilbert, Arizona
04.2024 - 06.2024
  • Prepared food items in accordance with safety and sanitation guidelines.
  • Maintained cleanliness and organization of food service areas to ensure efficiency.
  • Operated kitchen equipment safely during food preparation to minimize risk.
  • Restocked supplies promptly to meet high customer demand.
  • Collaborated with team members daily to address operational needs.
  • Followed meal assembly instructions in a fast-paced environment for accuracy.
  • Informed management about low or spoiled inventory to facilitate timely replenishment.
  • Exhibited professionalism during interactions with customers and co-workers.

Shift Manager

Arbys Resturant
Gilbert, Arizona
06.2022 - 12.2023
  • Supervised daily operations to ensure efficient restaurant performance.
  • Conducted training on food preparation procedures for new team members.
  • Interpreted work orders to effectively plan and schedule production tasks.
  • Set up and adjusted equipment to achieve required production outcomes.
  • Directed production activities, motivating employees to meet quality specifications.
  • Identified customer needs promptly and addressed them efficiently.
  • Coached staff on upselling techniques to enhance revenue generation.
  • Maintained inventory by monitoring stock levels and restocking as necessary.

Starbucks Barista/All-Purpose Clerk

Frys Food and Drug
Tempe, Arizona
05.2023 - 07.2023
  • Delivered high-quality customer service by promptly addressing inquiries and resolving complaints.
  • Operated cash register to accurately process transactions using cash, check, and credit cards.
  • Maintained organized merchandise displays through effective stocking and timely replenishment.
  • Utilized coffee equipment to prepare beverages while ensuring compliance with health regulations.
  • Developed relationships with regular customers to enhance satisfaction and anticipate needs.
  • Checked refrigeration unit temperatures to verify proper functioning and uphold safety standards.
  • Implemented upselling techniques for bakery items, increasing average order value.
  • Executed opening and closing procedures according to established operational guidelines.

Third party Customer Service Representative

Calibrus Call Center Services LLC
Tempe, Arizona
03.2019 - 05.2019
  • Increased customer satisfaction ratings through effective issue resolution and support.
  • Engaged with customers to understand needs, answer questions, and resolve concerns.
  • Educated customers on product features and available services to aid decision-making.
  • Liaised between customers and retail buyers to expedite orders and fulfill demands.
  • Implemented innovative methods that streamlined customer service processes.
  • Informed customers about billing procedures and assisted with payment setups.
  • Provided exceptional customer service while maintaining a positive demeanor.
  • Contacted customers regarding service upgrades, new offerings, and account changes.

Crew Member

Dairy Queen Orange Julius
Tempe, Arizona
03.2018 - 05.2018
  • Directed patrons to restrooms and amenities, ensuring guest convenience.
  • Assembled and served meals tailored to specific guest preferences.
  • Educated customers on menu items, ingredients, and nutritional values.
  • Processed cash and credit card payments, returning receipts and change promptly.
  • Maintained organized work areas for efficient operations during service.
  • Assisted management with inventory counts of food products and supplies.
  • Restocked self-service areas with napkins, condiments, and utensils during slow periods.
  • Monitored food quality to meet company standards for presentation and temperature.

Education

High School Diploma -

Compadre Academy
Tempe, AZ
12-2019

Skills

  • Culinary safety and compliance
  • Equipment handling and inventory oversight
  • Sales techniques and effective communication
  • Adaptability in fast-paced environments
  • Rapid learning abilities
  • Food service sales strategies
  • Accuracy in order fulfillment
  • Dependability and timeliness
  • Inventory rotation practices
  • Staff training development

Certification

  • Food Handlers Card- 2022

Languages

Spanish
Limited

Timeline

Food Service Worker

Sams club
04.2024 - 06.2024

Starbucks Barista/All-Purpose Clerk

Frys Food and Drug
05.2023 - 07.2023

Shift Manager

Arbys Resturant
06.2022 - 12.2023

Third party Customer Service Representative

Calibrus Call Center Services LLC
03.2019 - 05.2019

Crew Member

Dairy Queen Orange Julius
03.2018 - 05.2018

High School Diploma -

Compadre Academy

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