JORDAN NASKE
Buffalo
Summary
Results-oriented Team Leader with a proven track record of enhancing operational efficiency and driving sales growth. Expertise in budgeting and cost control, leading to improved profitability and team performance in high-pressure environments. Team placed first overall in retention metrics, YoY sales comps, and food safety scores.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Specialty Foods and Bar1818 Taproom Team Leader
Whole Foods Market
Amherst
04.2021 - Current
- 10 years in a Leadership role
- 5 years as Team Leader (Department Manager) of Specialty Foods, Adult Beverages, and Taproom
- Actively engaged to drive sales transactions and units per hour
- Experience in Budgeting and Cost Control. Addressing COGS, Labor, and Spoilage
- Drove Change Enablement. Explaining the "why" to get buy in
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction
- Established and maintained effective communication with staff members to ensure efficient operations via many outlets
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales
- Monitored financial performance and identified areas for improvement, creating action plans, and following through with positive results
- Maintained relationships with vendors to create a win-win partnership
- Organized regular team tastings to enhance inter-departmental relationships.
- Ensured compliance with local health department regulations regarding food safety standards
- Resolved customer complaints quickly while maintaining high quality standards of service delivery. Addressing opportunities in the moment.
- Conducted regular meetings with Store Leadership team to review progress against established objectives.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Developed and maintained accurate menus for Bar 1818. Responsible for all pricing accuracy in Specialty Foods and Adult Beverage department
- Created Signature Cocktails and solicited customer feedback on product selection.
- Curated a consistent diverse offering of 12 tap lines.
Front of House Team Leader
Whole Foods Market Inc
Buffalo
09.2017 - 04.2021
- Led daily operations for front of house team at a leading grocery retailer. Front of house encompasses all registers in grocery store. This includes venues such as Coffee Bar and Bar1818 Taproom.
- Coordinated scheduling and shift assignments, ensuring optimal staff coverage during peak hours.
- Trained and mentored new team members, enhancing customer service skills and team cohesion.
- Resolved customer inquiries and issues, contributing to sustained high satisfaction levels.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory of front-of-house supplies and placed orders as necessary.
- Managing cash handling procedures, including cashing up at the end of shifts.
- Teams average size was 100 Team Members.
Education
Associate of Arts - Business Administration
SUNY Niagara
Sanborn, NY05-2014
Skills
- Complete Operations Oversight of Specialty Foods (Cheese, Charcuterie, Accoutrements), and Adult Beverage Departments
- P&L Management
- Budgeting and Cost Control
- Customer Relationship Management
- Top Talent Recruiting and Promotions
- Training and Development
- Change Implementation
- Compliance regulations
- Schedule Management
- Facilitated yearly performance evaluations for entire Team
- Retention Focused
- Performance evaluations
- 2025 Regional All-Star
Certification
ServSafe Food Handler - Manager
Timeline
Specialty Foods and Bar1818 Taproom Team Leader
Whole Foods Market
04.2021 - Current
Front of House Team Leader
Whole Foods Market Inc
09.2017 - 04.2021
Associate of Arts - Business Administration
SUNY Niagara