Aziza Ryals
McKinney,TX
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
9
9
years of professional experience
Work History
Patient Receptionist Specialist
Village Medical
12.2024 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Managed patient check-ins, scheduling appointments, and answering phone calls efficiently
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Proficient in utilizing medical software for patient record management and insurance verification
- Demonstrated exceptional communication and interpersonal skills in a fast-paced medical environment
- Maintained confidentiality and handled sensitive information with professionalism and discretion
- Collaborated effectively with medical staff to ensure seamless patient flow and satisfaction
Delivery Driver
Amazon
02.2021 - 06.2022
- Provided excellent customer service and communication during deliveries
- Safely operated delivery vehicles and maintained cleanliness and organization within the vehicle
- Maintained vehicle cleanliness and performed routine maintenance checks for optimal performance
- Load and unload trucks before and after route
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
Cashier
Food Lion
11.2020 - 06.2022
- Provided exceptional customer service by addressing concerns and answering questions promptly
- Proficient in operating cash registers, handling money accurately, and providing excellent customer service
- Trained in maintaining clean and organized work area, stocking shelves, and following store policies
- Experienced in balancing cash drawer, reconciling receipts, and addressing customer issues promptly
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Delivery Driver
Fedex
11.2020 - 02.2021
- Safely transported students to and from school, following all traffic laws
- Completed daily pre-trip inspections and reported any maintenance issues promptly
- Maintained a clean and orderly bus, ensuring a safe and comfortable environment
- Adapted to changing schedules and routes, showcasing flexibility and problem-solving abilities
- Communicated effectively with parents and school staff to address any concerns
- Handled disciplinary issues and emergencies professionally and efficiently
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
Bus Driver
Johnston County Public Schools
10.2019 - 07.2020
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
Retail Sales Associate
GAP Factory
10.2017 - 04.2020
- Provided exceptional customer service, by assisting with inquiries and resolving issues promptly
- Gaining strong product knowledge and sales skills
- Assisted with inventory management, ensuring accurate stock levels for timely customer service
- Delivered up-to-date product and sales information in response to guest inquiries
- Processed transactions accurately and efficiently using the POS system
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Sandwich Maker
Firehouse Subs
05.2017 - 08.2017
- Demonstrated ability to efficiently prepare and assemble sandwiches to meet customer expectations
- Ensured food safety and sanitation standards were followed during food preparation
- Collaborated with team members to streamline sandwich-making processes and improve overall efficiency
- Provided excellent customer service by interacting with customers and fulfilling their sandwich orders accurately
- Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
Hostess
Posados Cafe
02.2016 - 04.2016
- Customer service: Assisted guests with seating arrangements and provided menu recommendations
- Reservation management: Scheduled bookings and coordinated seating for smooth restaurant flow
- Multitasking: Managed seating chart, phone calls, and walk-in traffic while maintaining a positive attitude
- Communication skills: Interacted with guests and team members to ensure a pleasant dining experience
- Contributed to the cafe being recognized as the best performing store in the region by ensuring high standards of cleanliness and customer service
Education
HIGH SCHOOL DIPLOMA -
Plano East Senior High
Plano, TX01.2017
Skills
- Professional Communication
- Time Management
- Technical Proficiency
- Team Leadership
- Resourceful
- Time management
- Organization skills
- Telephone skills
- Data entry
Timeline
Patient Receptionist Specialist
Village Medical
12.2024 - Current
Delivery Driver
Amazon
02.2021 - 06.2022
Cashier
Food Lion
11.2020 - 06.2022
Delivery Driver
Fedex
11.2020 - 02.2021
Bus Driver
Johnston County Public Schools
10.2019 - 07.2020
Retail Sales Associate
GAP Factory
10.2017 - 04.2020
Sandwich Maker
Firehouse Subs
05.2017 - 08.2017
Hostess
Posados Cafe
02.2016 - 04.2016
HIGH SCHOOL DIPLOMA -
Plano East Senior High
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