Alexzandria Ayers
Colorado Springs,CO
Summary
Detail-oriented professional with a diverse background in patient access, customer service, and front office operations. Expertise in insurance verification, data entry, and staff training, with a strong focus on maintaining confidentiality and compliance. A proactive approach to problem-solving and improving workflows ensures high-quality service delivery.
Overview
5
5
years of professional experience
Work History
Patient Access Specialist 3
Colorado Springs Neurological Associates
Colorado Springs, Colorado
01.2026 - Current
- Obtained prior authorization for medical procedures.
- Reviewed patient eligibility and benefits to ensure compliance with guidelines.
- Corrected patient referrals to ensure accurate processing.
- Verify insurance eligibility
- Communicated with patients and providers to clarify authorization requirements.
- Collecting patient information and following HIPAA laws
- Managed multiple tasks efficiently in a fast-paced environment.
- Making sure a patient needs prior authorization while also going through a list of other patients and submitting for their procedures at the same time to get the work load done in a timely manner
- Scheduled and authorized MRI procedures for patients.
- Utilized available resources to facilitate patient authorization and coverage.
- Ensure a patient needs prior authorization while also going through a list of other patients and submitting for their procedures at the same time to get the workload done in a timely manner
- Maintaining professional relationships with my coworkers and training them on the correct information when it comes to needing authorization
- Verify insurance eligibility
- Document corrections and errors on if a procedure needs Prior Authorization
- Collect patient information and follow HIPAA laws
- Inserting the correct billing codes so the patient doesn't get charged incorrectly
- Maintaining professional relationships with coworkers and training them on the correct information when it comes to needing authorization
- Proficient and organized when it comes to a big workload.
- Provided training and support to new staff on authorization processes and systems.
- Performed data entry into various computer systems including but not limited to EMRs and CRMs.
- Coordinated communication between providers, patients, payers, and other departments.
- Reviewed authorization requests for accuracy and completeness.
Lifeguard/Swim instructor
Freeport MacMoran
03.2021 - 08.2024
- Filled in for a lead during scheduled shifts
- Rescued a child from drowning in the pool by promptly executing lifesaving techniques.
- Ensured pool safety by implementing and following established policies and procedures
- Kept pool areas clean and free of hazards to promote a safe swimming environment
- Conducted a daily check of equipment and supplies to make sure it was in good repair and wasn't broken
- Lead trained, I filled in for a lead when needed
Lead Front Office Receptionist
Colorado Springs Neurological Associates
- Supervised front office operations and maintained efficient workflow procedures.
- Oversaw daily front desk activities to ensure adherence to company standards.
- Managed incoming calls and scheduled appointments efficiently.
- Trained new staff on customer service protocols and office systems.
- Assisted in the training of new front office staff members.
- Developed training materials to enhance staff performance and service quality.
- Provided a friendly greeting to guests to enhance their experience. upon arrival and provided excellent customer service.
- Resolved customer inquiries and issues with professionalism and efficiency.
- Resolved conflicts between customers or staff members to maintain a positive environment.
- Resolved conflicts between customers or among staff members when necessary.
- Delegated specific responsibilities to front office staff based on their strengths. to other front office personnel based on workloads and availability.
- Coordinated communication between departments to ensure smooth operations.
- Coordinated with other departments to streamline communication processes.
- Managed and responded to office messages and emails promptly. and emails to the office and transferred correspondence.
- Kept the office organized and tidy, ensuring a professional environment. and cleanliness.
- Adhered strictly to established procedures for handling confidential information about guests.
- Responded to messages and emails to the office and transferred correspondence.
- Assisted in onboarding new staff by providing orientation materials.
- Assisted in managing front office operations, including scheduling appointments and maintaining reception area cleanliness.
Education
General Associate's Degree -
Eastern Arizona College
Thatcher, Az08-2024
High School Diploma -
Morenci High School
Morenci, Az05-2023
Skills
- Prior authorization
- Insurance verification
- Quick learner
- Prior authorization processing
- HIPAA compliance
- Data entry accuracy
- Staff supervision
- Accurate data entry
- Staff training
- Insurance coding
- Customer support
- Professional communication
- Team collaboration
- Accurate data entry accuracy
- Attention to detail
- Effective communication
- Collaborative teamwork
- Problem resolution
Awards
- Principal honor awards throughout high school
- Student of the Month in 2023
- Guard of the week for summer 2024
- Recognition letters for taking shifts and helping an Adaptive class
- Employee of the quarter on 07/30/24
Timeline
Patient Access Specialist 3
Colorado Springs Neurological Associates
01.2026 - Current
Lifeguard/Swim instructor
Freeport MacMoran
03.2021 - 08.2024
Lead Front Office Receptionist
Colorado Springs Neurological Associates
General Associate's Degree -
Eastern Arizona College
High School Diploma -
Morenci High School