Wendy Sullivan
Nampa,ID
Summary
Dedicated Medical Office Professional experienced in managing front office operations and ensuring HIPAA compliance. Delivered exceptional customer service through efficient patient intake and accurate data entry. Focused on contributing to a collaborative healthcare environment that prioritizes patient confidentiality and operational excellence.
Overview
14
14
years of professional experience
Work History
Patient Access Specialist
St Luke's Regional Medical Center
Boise, ID
12.2019 - Current
- Verified patient insurance coverage prior to scheduling appointments, facilitating seamless access to treatment.
- eovidCommunicated with third party payors to obtain insurance benefits and Prior authorizations.
- Identified self-pay patients to refer to financial assistance programs.
- Validate CPT codes with procedures for accuracy
- Answered phone inquiries from patients regarding their healthcare needs.
- Reviewed current literature and consulted with colleagues to stay informed about industry developments.
- Guided and trained new employees on company procedures and best practices.
Sales Associate
Bass Pro Shops
Myrtle Beach, South Carolina
04.2017 - 10.2019
- Provided exceptional customer service to ensure positive shopping experiences.
- Assisted customers in selecting outdoor gear and apparel.
- Assisted customers in locating products, addressing questions, and providing tailored product recommendations.
- Greeted customers, delivering personalized service to enhance shopping experience.
- Resolved customer inquiries and complaints promptly to maintain satisfaction and loyalty.
- Processed transactions accurately using point-of-sale systems.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Provided accurate information about products, prices and services.
- Collaborated with team members to maintain a clean and organized store environment.
Receptionist
Schwartsman Orthopedic
Boise, ID
04.2016 - 03.2017
- Managed front desk operations, welcoming patients and ensuring efficient check-in at orthopedic clinic.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Collected payments and co-payments, and maintained patient
- Verified insurance and obtained prior authorizations for treatment to facilitate patient care.
- Maintained patient records for incoming and outgoing referrals
- Followed scheduling guidelines to maximize efficiency when booking meetings or external events.
- Adapted to frequent interruptions, maintaining workflow efficiency.
Medical Front Desk Receptionist / Medical Coder
Atlantic Urology
Myrtle Beach, SC
04.2012 - 04.2016
- Verify insurance coverage, obtain prior authorizations, and update demographic information
- Assign appropriate CPT codes
- Maintain patient flow and serve as initial point of contact.
- Collected copayments and payments for services while scheduling appointments and managing multi-line phone system to streamline patient interactions.
- Evaluated daily schedules, accommodating patient flow and minimizing missed appointments.
- Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations.
- Balanced and posted payments to accounts and verified patient eligibility for services.
- Updated patient records, medical histories, and contact information for traceability.
- Scheduled patient appointments for exams and screenings, ensuring availability and adherence to protocols.
- Managed calendar of events and schedules, coordinating appointments for staff members.
- Screened incoming phone calls, taking messages or forwarding to appropriate staff.
- Supported coding procedures and billing processes to maintain compliance with HIPAA regulations.
- Collaborated closely with doctors, nurses and other staff members to ensure smooth operations within the practice.
Education
Technical College in Medical Billing & Coding -
Ultimate Medical Academy
Conway, SC04.2012
Skills
- Insurance Information Collection
- Prior authorization
- Financial assistance referral
- CPT Coding
- Medical Billing
- Medical Coding
- ICD-10
- EMR Systems
- Medical Scheduling
- Calendar Management
- Data Entry
- HIPAA
- Phone Etiquette
- HIPAA
Timeline
Patient Access Specialist
St Luke's Regional Medical Center
12.2019 - Current
Sales Associate
Bass Pro Shops
04.2017 - 10.2019
Receptionist
Schwartsman Orthopedic
04.2016 - 03.2017
Medical Front Desk Receptionist / Medical Coder
Atlantic Urology
04.2012 - 04.2016
Technical College in Medical Billing & Coding -
Ultimate Medical Academy