Crystal Moore

❖ Supported patient scheduling and coordination.

❖ Assisted with patient support needs.

❖ Managed records and authorization tasks.

❖ Coordinated resources, data, and reporting.

❖ Verified insurance coverage and pre-authorization requirements.

• Assisted City of Chicago residents with service requests through Clarity case system
• Answered inbound calls and clarified city program, billing, and account questions
• Routed requests to proper departments for follow-up and resolution
• De-escalated concerns using calm communication and professional customer service

• Coordinated Blue Cross Blue Shield member inquiries about benefits, eligibility, and coverage.
• Resolved customer service issues using claims, enrollment, and provider information systems.
• Assisted members with prior authorization questions and referral requests.