Jordan Neal
Raleigh,NC
Summary
10 Years(+) in customer service, I am a hard worker that becomes an asset to any company I'm fortunate to say I work for. Fast learning, dependable employee that has a hunger to learn and evolve with the company I am apart of.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Staples
07.2020 - 12.2021
- Identified customers needs to better deliver relevant product solutions and promotions that meet their budgets.
- Managed the remodeling/reorganizing of the store during my employment-again(I'm aware of the repeat statement).
Waiter/Lead Barback
Carolina Ale House- LM Hospitality
09.2019 - 11.2020
- Kept inventory of bar supplies and stocked areas to maintain workforce efficiency.
- Mad e product recommendations to customers based on preferences/food pairings and specials.
- Delivered exceptional customer service, enhancing guest satisfaction through attentive and personalized interactions.
- Managed multiple tables efficiently, ensuring timely service and accurate order delivery in high-pressure environments.
- Trained new staff on menu knowledge, service protocols, and best practices for maintaining high standards of quality.
- Collaborated with kitchen staff to optimize meal preparation and communication, reducing wait times for patrons.
Customer Service Representative
TJ Maxx
01.2016 - 05.2017
- Promoted TJ Maxx Rewards program via credit card application acknowledgement.
- Supervised a nationwide store remodeling taking place during my employment with the company.
- Assisted customers with inquiries, providing accurate and timely information.
- Resolved customer complaints through effective problem-solving techniques.
- Handled transactions efficiently using point-of-sale systems.
- Maintained knowledge of products to enhance customer experience.
Sales Associate
Express Clothing
03.2015 - 12.2015
- Sell $3.5K - $7K worth of merchandise in 2 - 4 hour intervals based on company based quotas.
- Assisted customers in selecting products, enhancing overall shopping experience.
- Maintained organized merchandise displays to attract customer attention and drive sales.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout.
- Supported inventory management by restocking shelves and organizing backroom supplies.
Cook
Jets Pizza
01.2013 - 08.2014
- Prepared and cooked diverse menu items efficiently to meet customer demands.
- Maintained cleanliness and organization of kitchen equipment and workstations.
- Assisted in training new kitchen staff on food preparation techniques and safety protocols.
- Manned all positions within the store accommodate all new personnel's capabilities.
Technical Support Representative
Sprint
09.2011 - 02.2013
- Manned phones and assisted callers with factory resets/phone tower outages/bill payments/plan adjustments and all other technical based issues.
- Deescalated and resolved customer concerns before ending calls.
- Conducted troubleshooting using remote access tools to diagnose hardware and software problems.
- Documented customer interactions in CRM system to enhance knowledge base and improve service delivery.
- Collaborated with cross-functional teams to escalate complex issues and ensure timely resolution.
Education
High School Diploma -
Penn Foster Career School
Scranton, PASkills
- Customer service/contact
- Deescalation Tactics
- Call Support
- Active listening
- Critical thinking
- Data entry
- Call Center
- Inventory Management
- Teamwork
- Cleaning Proficiency
- Fast Learning
Timeline
Customer Service Representative
Staples
07.2020 - 12.2021
Waiter/Lead Barback
Carolina Ale House- LM Hospitality
09.2019 - 11.2020
Customer Service Representative
TJ Maxx
01.2016 - 05.2017
Sales Associate
Express Clothing
03.2015 - 12.2015
Cook
Jets Pizza
01.2013 - 08.2014
Technical Support Representative
Sprint
09.2011 - 02.2013
High School Diploma -
Penn Foster Career School
Similar Profiles
Maria Rebecca LomasMaria Rebecca Lomas
Sales Associate at StaplesSales Associate at Staples
James CarleenJames Carleen
MHEO Operator at StaplesMHEO Operator at Staples
Jordan DrimbeaJordan Drimbea
Delivery Driver at StaplesDelivery Driver at Staples
Colin ProvderColin Provder
Print Supervisor at StaplesPrint Supervisor at Staples
Tomera MillerTomera Miller
Server at Rockytop CateringServer at Rockytop Catering