Heaven Bravo
Irving,TX
Summary
Highly-motivated employee with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Receptionist/Collection Customer Service Representative
American Bank
Dallas, TX
01.2024 - Current
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Provided administrative support to loan officers including collecting documents from auto loan customers with appointment and walk-in customers.
Settlement Coordinator
The Lidji Firm
Dallas, TX
06.2021 - 12.2023
- Drafted itemized list of case expenses.
- Drafted settlement disbursement letters and payment letters.
- Lien Reductions/Negotiations
- Monitored progress of settlement negotiations and reported updates to clients.
- Maintained constant communication with attorneys to ensure smooth closing of settlement.
- Drafted closing payment letters & mailed payments to medical providers/lien holders in a timely manner.
Receptionist
The Lidji Firm
Dallas , TX
08.2020 - 06.2021
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Organized conference room reservations for meetings or events.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Substitute Teacher
Irving ISD
Irving, TX
08.2019 - 05.2020
- Provided instruction and guidance to students in the absence of a regular teacher.
- Requested as substitute teacher based on excellent referrals and trusted performance.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Established and enforced rules for behavior and procedures to maintain order among students.
- Provided feedback on assignments or projects given by the regular teacher.
- Answered student questions about course concepts.
- Maintained accurate records of student performance, attendance, and behavior.
Cashier
Boston Market
Irving, TX
01.2016 - 01.2018
- Processed customer payments quickly and returned exact change and receipts.
- Greeted customers promptly and responded to questions/concerns.
- Used suggestive selling techniques to promote add-on sales.
- Built and maintained productive relationships with employees.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained work area and kept cash drawer organized.
- Answered phone calls to assist customers with questions and orders.
Education
High School Diploma -
Irving High School
Irving, TX05-2017
Skills
- Customer Service/Contact
- Payment Collection
- Data Entry
- Team Collaboration
- Clerical Support
- Administrative Support
- Microsoft Office, Word, Excel
- Adaptable
- Reliable
- Honest
- Detail-Oriented
- Time Management
- Ability to Multi-Task
- Note-Taking
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Receptionist/Collection Customer Service Representative
American Bank
01.2024 - Current
Settlement Coordinator
The Lidji Firm
06.2021 - 12.2023
Receptionist
The Lidji Firm
08.2020 - 06.2021
Substitute Teacher
Irving ISD
08.2019 - 05.2020
Cashier
Boston Market
01.2016 - 01.2018
High School Diploma -
Irving High School
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