Jordan Nelson
Saint Paul,MN
Summary
Compassionate Case Manager experienced in homeless and at-risk youth. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Case Manager
Lutheran Social Services Of MN
10.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Internship Student
Lutheran Social Services Of MN
06.2023 - 08.2023
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Sorted, organized, and maintained files.
- Interacted with customers by phone, email, or in-person to provide information.
Sales Associate
Hobby Lobby
10.2020 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Education
Bachelor of Science - Criminal Justice
Winona State University
Winona, MN08.2023
High School Diploma -
Roseville Area Senior High School
Roseville, MN05.2019
Skills
- Building Trust and Relationships
- Conflict Resolution
- Microsoft Office
- Client Relationships
Certification
- Adult Mental Health First Aid, National Council for Mental Wellbeing - 05/2022
- Learning Excel, Linkedin Learning - 11/2022
Timeline
Case Manager
Lutheran Social Services Of MN
10.2023 - Current
Internship Student
Lutheran Social Services Of MN
06.2023 - 08.2023
Sales Associate
Hobby Lobby
10.2020 - 01.2023
Bachelor of Science - Criminal Justice
Winona State University
High School Diploma -
Roseville Area Senior High School