Jordan Nixon
Douglasville,GA
Summary
Strong leader and problem solver with demonstrated record of success as sales team leader with exceptional relationship-building skills, persuasive communication style and motivational approach. Highly experienced with sales market and proven talent in learning new products, services and processes quickly.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Jewelry Consultant
Shane Co.
02.2024 - Current
- Handled customer inquiries professionally, resolving issues promptly to uphold the brand''s reputation for outstanding service quality.
- Boosted sales revenue through effective upselling techniques and in-depth product knowledge.
- Assisted clients with selecting the perfect jewelry pieces for special occasions, such as weddings and anniversaries.
- Increased repeat business by developing rapport with clients and following up on past purchases to offer complementary products or services.
Assistant Manager
Kay Jewelers
04.2021 - Current
- Act as in-store sales leader and maintain strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Strengthen merchandising and promotional strategies to drive customer engagement and boost sales.
- Monitor cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offer hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Complete regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generate repeat business through exceptional customer service and respond to customer concerns with friendly and knowledgeable service.
- Accumulated $800k in sales throughout the recent fiscal year.
- Exceeds sales goals with recognition of districts Top Sales Consultants List.
Customer Service Associate
Williams-Sonoma, Pottery Barn Kids, Pottery Barn, West Elm
09.2020 - 03.2021
- Assisted large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed and actualized customer service initiatives to decrease wait times.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Sales Associate
TJX Companies
05.2020 - 09.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Assisted customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Achieved perfect attendance and on-time record.
Education
Bachelor of Arts - Communications
The University of Tampa
Tampa, FLBachelor of Arts - Journalism
Georgia State University
Atlanta, GAHigh School Diploma -
Douglas County High School
Douglasville, GA05.2019
Skills
- Customer Relations
- Maximizing Profitability
- Time Management
- Customer Relationship Management
- Staff Supervision
- Adaptability
- Product and Service Knowledge
- Sales and Marketing
- Promotional Planning
- Presentation
- Negotiation
Certification
Diamond Council of America
Timeline
Jewelry Consultant
Shane Co.
02.2024 - Current
Assistant Manager
Kay Jewelers
04.2021 - Current
Customer Service Associate
Williams-Sonoma, Pottery Barn Kids, Pottery Barn, West Elm
09.2020 - 03.2021
Sales Associate
TJX Companies
05.2020 - 09.2020
Bachelor of Arts - Communications
The University of Tampa
Bachelor of Arts - Journalism
Georgia State University
High School Diploma -
Douglas County High School