JORDAN O'CONNER

Dynamic IT professional with a proven track record in delivering exceptional technical training and support. Renowned for effectively managing IT assets, troubleshooting complex issues, and providing high-quality customer service in fast-paced environments. Demonstrated expertise in using ITSM ticketing systems and maintaining accurate asset management databases. Adept at leading teams, designing impactful training programs, and resolving customer challenges with precision and efficiency. Committed to enhancing operational excellence and driving customer satisfaction.

Public Trust (Able to Obtain)

• Apple Accredited Trainer, Kelly Services, 2023
• Microsoft Azure Fundamentals (AZ-900)
• Microsoft Office Specialist (MOS) - Office Support
• DEI Specialist, MarketSource, 2018
• Restorative Justice Certification, 2016

• IT Asset Management: Proficient in asset tracking, inventory management, and documentation with a keen eye for detail.
• Technical Support: Advanced knowledge of Windows 10, Microsoft Office, and sophisticated troubleshooting techniques.
• Service Management: Expertise in ITSM ticketing systems (ServiceNow), incident resolution, and performance tracking.
• Customer Service Excellence: Demonstrated ability to deliver exceptional customer support, with strong communication and problem-solving skills.
• Data Management: Skilled in data tracking, accurate reporting, and maintaining comprehensive databases.
• Training & Leadership: Proven track record in designing and implementing training programs, mentoring teams, and fostering professional growth.
• Cloud Computing: Familiarity with Microsoft Azure services and cloud solutions.
• Office Support: Expertise in Microsoft Office applications and providing comprehensive office support.

U.S. Citizen