Jordan Ogle-Edom
San Tan Valley,Arizona
Summary
Self-motivated, meticulous, customer relations professional, excellent at managing multiple tasks and thriving under pressure. Driven and reliable individual with over 8 years of Customer Relations experience. Analytical with good intuition and an even greater desire for data to drive decision making and maximize profitability.
Overview
9
9
years of professional experience
Work History
Quality Analyst
Veterans Evaluation Services
Houston, TX
01.2021 - Current
- Demonstrated strong attention to detail and analytical problem-solving abilities while interpreting and implementing quality assurance standards to provide accurate and comprehensive cases
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies
- Responsible for developing and supporting the planning, design, and execution of expediting secure documents, lab and diagnostic results to VA
- Worked closely with various departments to perform and validate test cases based on quality requirements and recommended changes to improve quality guidelines
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs
Medical Transcriptionist & Trainer
ScribeAmerica, Acclivity Healthcare
St. Louis, Gilbert, MO, AZ
05.2017 - 01.2021
- Excelled in fast-paced, stressful environments while staying on top of high volume patient loads to facilitate efficient and organized workflow for up to 60 patients
- Reviewed documentation for compliance requirements and accuracy of information
- Assisted in maintenance of medical charts and/or electronic medical record filing, consultation reports, test results, and home care forms by effectively communicating with extended health care team
- Recorded information using word processing, dictation and transcription software and equipment while demonstrating excellent skills to understand diverse accents and dialects
Director of Senior Events
Quincy University
Quincy, Illinois
05.2016 - 05.2017
- Responsible for budget planning, expense reporting, vendor relationships, compliance with university policies, staff recruitment and management
- Created and implemented events to draw prospects to community, including organizing events with multiple vendors and community businesses for 400+ guests
- Responsible for marketing, event planning, and sales including: merchandise designs, inventory, ordering, distribution and ticket sales
- Prepared detailed sales reports and increased profitability by utilizing various marketing strategies and social media platforms
Sales Team Lead
Quincy University Health and Fitness Center, Quincy University
Quincy, Illinois
08.2013 - 05.2017
- Employee of the Year in 2015 and 2016 by providing outstanding customer service and maintaining customer confidentiality
- Number one in membership sales for 3 consecutive years increasing community clientele by 30% after initiating marketing strategies and utilizing social media to attract new clients
- Prepared detailed sales and traffic reports while maintaining inventory, coordinating schedules, and recruiting/training/managing staff
- Expanded sales revenues by identifying opportunities and executing customized marketing plans
Education
Bachelor of Science - Biological Sciences, Biology, Chemistry
Quincy University
Quincy, IL05.2017
Skills
- Test Results Interpretation
- Safety and Regulatory Compliance
- Consistent Procedure and Protocol Use
- Adaptability and Flexibility
- Solution Development and Optimization
- Attentive and Observant
- Quality Issue Identification
- Staff Training
- Strategic planning
- Handling Customer Complaints
Hobbies
- Yoga
- Crime novels
- Slow-pitch softball
Timeline
Quality Analyst
Veterans Evaluation Services
01.2021 - Current
Medical Transcriptionist & Trainer
ScribeAmerica, Acclivity Healthcare
05.2017 - 01.2021
Director of Senior Events
Quincy University
05.2016 - 05.2017
Sales Team Lead
Quincy University Health and Fitness Center, Quincy University
08.2013 - 05.2017
Bachelor of Science - Biological Sciences, Biology, Chemistry
Quincy University