Jordan Ortelli
Wind Gap,PA
Summary
Experienced logistics dispatcher and manager with strengths in scheduling, phone dispatch, customer service, and problem solving. Known for keeping daily operations organized, resolving issues quickly, and supporting smooth team coordination.
Overview
8
8
years of professional experience
Work History
Dispatcher/Manager in Logistics
Lehigh Integrity Logistics
Bethlehem, Pennsylvania
03.2026 - Current
- Managed daily operations, including scheduling, resource allocation, inventory management, and customer relations.
- Handled dispatch calls for drivers, technicians, and field staff.
- Tracked route changes, sharing schedule updates to enhance team coordination.
- Used computer systems to locate addresses, estimate arrival times, and give directions.
- Maintained records for driver locations, delays, and cancellations.
- Arranged staff coverage to ensure adequate service levels. and adjusted shifts for workload changes.
- Followed safety procedures and company compliance standards.
- Resolved customer and staff issues through clear communication.
- Trained new team members on tools, tasks, and routines.
Amazon Driver/Dispatcher
Go Ground Xpress
Bethlehem, Pennsylvania
08.2023 - 09.2025
- Delivered Amazon packages along assigned Go Ground Xpress routes with safe driving practices.
- Loaded packages in delivery order for efficient stop-by-stop route completion.
- Inspected delivery van, fuel levels, tires, and safety equipment before each shift.
- Scanned parcels using handheld device to track pickups, drops, and signatures.
- Communicated with dispatch and Go Ground Xpress support about route changes.
- Followed Amazon delivery instructions and customer address details accurately.
- Handled customer packages carefully during transport, unloading, and doorstep drop-off.
- Determined optimal routes based on GPS application information and knowledge of local routes.
Package Handler
UPS
Easton, Pennsylvania
05.2018 - 04.2022
- Efficiently lifted and transported packages weighing up to 70 pounds.
- Executed safe handling techniques to minimize injury and ensure package integrity.
- Unloaded incoming shipments from UPS trailers and sorted packages by destination.
- Scanned packages into UPS tracking systems for accurate processing.
- Followed UPS safety procedures while lifting, stacking, and moving heavy freight.
- Reworked mislabeled shipments to support correct UPS delivery flow.
Education
GED -
Bangor Area High School
Bangor, PA06-2018
Skills
- Logistics coordination
- Route optimization
- Scheduling expertise
- Supply chain management
- Inventory tracking
- Problem solving
- Technical proficiency
- Problem solving
- Attention to detail
- Customer support
- Data management
Timeline
Dispatcher/Manager in Logistics
Lehigh Integrity Logistics
03.2026 - Current
Amazon Driver/Dispatcher
Go Ground Xpress
08.2023 - 09.2025
Package Handler
UPS
05.2018 - 04.2022
GED -
Bangor Area High School