Jordan Owens
Altamonte Springs
Summary
Dedicated Worker with 8 years of Military experience and 3 years of customer service experience. Great at using problem solving skills to achieve the task at hand. Very skillful with using Customer Service skills to make a connection and make sure the customer is satisfied. Excel at taking charge in the absence of clear direction to get the job completed.
Experienced with team leadership and resource management in dynamic environments. Utilizes strategic planning to ensure mission success and team coherence. Track record of fostering teamwork and effective communication for optimal performance.
A customer service professional with robust background in hospitality and administrative tasks. Recognized for effectively managing front desk operations, addressing guest needs, and ensuring welcoming environment. Valued team player known for adaptability and commitment to achieving high standards in guest service.
Overview
11
11
years of professional experience
Work History
Nodal Networking Systems Operator/Maintainer
U.S. Army
08.2014 - 05.2021
- Responsible for installing, operating, and maintaining telecommunications networks, systems and related equipment
- Monitored and analyzed network performance and identified and resolved problems
- Utilized network management software to detect and correct issues
- Configured and maintained network nodes, routers, hubs, switches, firewalls, and associated hardware and software
- Assisted in developing and implementing network security policies and procedures
- Troubleshot and repaired hardware and software problems for local and wide area networks
Customer Service Technician
Agiliti
01.2021 - 11.2023
- Delivered Medical equipment to a number of Hospitals to include Advent Health, Health First, ect
Front Desk Attendant
Bowlero
03.2024 - 03.2025
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized workspace, contributing to the overall professionalism of the front desk area.
- Maintained a professional and welcoming environment at the front desk, contributing to positive guest feedback.
- Handled guest complaints with professionalism and empathy, resolving issues in a timely manner to maintain customer satisfaction.
- Attended to needs of visitors by aiding and providing customer service in fast-paced environment.
Line Cook
Bowlero
03.2024 - 03.2025
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Education
High School -
Lake Brantley High School
Altamonte Springs, FL05.2014
Skills
- Rapid Learner
- Thoroughness In Work Processes
- Applies Critical Thinking for Problem-Solving
- Initiative in Team Leadership
- Proficient in Multitasking
- Strategic Issue Resolution
- Guest relations
- Efficient organization
- Welcoming guests
- Cash Management
- Strong multitasking
- Problem-solving skills
Timeline
Front Desk Attendant
Bowlero
03.2024 - 03.2025
Line Cook
Bowlero
03.2024 - 03.2025
Customer Service Technician
Agiliti
01.2021 - 11.2023
Nodal Networking Systems Operator/Maintainer
U.S. Army
08.2014 - 05.2021
High School -
Lake Brantley High School
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