Jordan Owings
Olympia,WA
Summary
Dynamic support staff member with proven expertise in telephone assistance and de-escalation, honed at Interfaith Works. Recognized for enhancing customer satisfaction through effective communication and problem resolution. Skilled in maintaining organized environments while ensuring safety and order, contributing to a positive organizational image. Committed to delivering exceptional service and fostering client relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Support Staff Member
Interfaith Works
07.2023 - Current
- Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Held certain boundaries and rules to ensure the safety and order of the space
- Responsible for many cleaning tasks throughout the day.
- Did checks around the perimeter to ensure safety on the outside of the building
- Communicated with clients on behalf of staff to relay messages and information.
- Attended training sessions to stay updated on procedures and services.
Crew Member
Jack in the Box
06.2022 - 05.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Key Holder
Jersey Mike's Subs
04.2021 - 03.2022
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
Education
High School Diploma -
Cascadia High School
Tumwater, WASkills
- Telephone assistance
- Support services
- De-Escalation
- Social Skills
- Logging/Writing Skills
Certification
CPR Certified
Food Handlers Permit
Timeline
Support Staff Member
Interfaith Works
07.2023 - Current
Crew Member
Jack in the Box
06.2022 - 05.2023
Key Holder
Jersey Mike's Subs
04.2021 - 03.2022
High School Diploma -
Cascadia High School
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