Summary
Overview
Work History
Education
Skills
Timeline
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Jordan Payne

Baltimore,MD

Summary

Developed strong leadership and customer service skills in high-volume, fast-paced restaurant setting, transitioning into new field. Demonstrates effective communication and team management abilities, ensuring smooth operations and high customer satisfaction. Ready to apply these transferrable skills to new challenges and opportunities.

Overview

9
9
years of professional experience

Work History

Lead Server

Phillips Seafood
04.2022 - Current
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
  • Enhanced customer experience by providing attentive and personalized service during their dining visit.

Server

The Cheesecake Factory
02.2021 - 04.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Assistant Manager

Horizon Cinemas
06.2016 - 02.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Education

High School Diploma -

Parkville High School
Parkville, MD
05-2015

Skills

  • Problem-solving
  • Strong work ethic
  • Money handling
  • Attention to detail
  • Exceptional customer service
  • Hospitality service expertise

Timeline

Lead Server

Phillips Seafood
04.2022 - Current

Server

The Cheesecake Factory
02.2021 - 04.2022

Assistant Manager

Horizon Cinemas
06.2016 - 02.2021

High School Diploma -

Parkville High School

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Jordan Payne