Jordan Pearson
Parrish,USA
Summary
Practiced customer service professional with animal expertise and deep passion for helping customers. Successful at processing high-volume calls in fast-paced environments while maintaining detailed records and satisfying customers with successful resolutions. Experienced in maintaining privacy of confidential and sensitive information. Driven, personable receptionist and strategic thinker brings extensive experience in customer relationship management, conflict resolution, time management and document control. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
1
1
Language
1
1
Certification
10
10
years of professional experience
Work History
Senior Telecommunicator II
Manatee County Public Safety
02.2023 - Current
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Received emergency calls from distressed individuals and provided immediate assistance.
- Coordinated emergency response efforts among multiple agencies to ensure efficient resource allocation.
- Monitored radio communications to relay critical information during high-stress situations.
Inbound Call Center Representative
Humana
08.2022 - 12.2022
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Identified consumer needs, clarified information and researched issues to provide alternative solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Prior Authorization Specialist
Optima Medical health
08.2021 - 08.2022
- Contacted insurance companies to obtain necessary preauthorizations needed for medications
- Notified ordering providers of denied authorizations.
- Applied knowledge of Medicare, Medicaid and third-party payer requirements utilizing on-line eligibility systems to verify patient coverage and policy limitations.
Customer Care Specialist
Chino Valley Animal Hospital
12.2020 - 07.2021
- Converted incoming calls into booked service appointments.
- Maintained high satisfaction rating with customers by providing exceptional service and support.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Answered and directed incoming calls using multi-line telephone system.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
Administrative Assistant
Cribs to crayons
05.2019 - 01.2021
- Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
- Monitored attendance records by taking note of staff vacation time, sick days and personal days.
- Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Tracked and submitted employee timesheets to accounting department for payroll processing.
- Maintained inventory in administrative building supply closet to prevent shortages of supplies.
Personal In-Home Caregiver
Synergy HomeCare
12.2018 - 01.2019
- Maintained clean and well-organized environment to promote client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
- Planned optimal meals based on established nutritional plans.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
- Monitored and reported clients' progress.
Team Lead and Caregiver
AccentCare Inc.
08.2017 - 11.2018
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Assisted with meal planning to meet nutritional plans.
- Fostered independence in disabled individuals while closely monitoring safety at all times.
- Maintained clean and well-organized environment to promote client happiness and safety.
- Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.
- Administered necessary medications as directed by care plan.
- Engaged client in physical and mental activities to sustain quality of life.
- Facilitated best care by developing strong and trusting rapport with patient.
- Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
Direct Care Worker
ResCare HomeCare
11.2016 - 07.2017
- Ambulated individuals with safe and effective strategies around home, public and medical locations.
- Helped clients maintain daily living standards by assisting with personal hygiene needs.
- Assisted with meal planning to meet nutritional plans.
- Laundered clothing and bedding and changed linens 1 time per day to prevent spread of infection.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
- Monitored and reported clients' progress.
Education
High School Diploma -
Sandra Day O'Connor High School
Phoenix, AZ05-2016
Skills
- Organization and efficiency
- Multitasking ability
- Data entry
- Flexible
- Decision Making
- Documentation and Recordkeeping
- Computer Skills
- Works Well Under Pressure
- Active Listening
- Map Reading Abilities
- Public safety awareness
- Typing speed
- Dependable and responsible
- Basic life support
- Reliability
- Computer skills
Certification
- First Aid/CPR (BLS)
- Level One Fingerprint Card
- Emergency Medical Dispatch (EMD)
- Emergency Police Dispatch (EPD)
- Emergency Fire Dispatch (EFD)
- Florida Department of Health 911 Public Safety Telecommunicator (PST)
Languages
English
Native or Bilingual
Timeline
Senior Telecommunicator II
Manatee County Public Safety
02.2023 - Current
Inbound Call Center Representative
Humana
08.2022 - 12.2022
Prior Authorization Specialist
Optima Medical health
08.2021 - 08.2022
Customer Care Specialist
Chino Valley Animal Hospital
12.2020 - 07.2021
Administrative Assistant
Cribs to crayons
05.2019 - 01.2021
Personal In-Home Caregiver
Synergy HomeCare
12.2018 - 01.2019
Team Lead and Caregiver
AccentCare Inc.
08.2017 - 11.2018
Direct Care Worker
ResCare HomeCare
11.2016 - 07.2017
High School Diploma -
Sandra Day O'Connor High School