Summary
Overview
Work History
Education
Skills
Timeline
Server

Jordan Pelletieri

Franklin,WI

Summary

Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Communicative server dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances.

Overview

7
7
years of professional experience

Work History

Server

Olive Garden
Greenfield, Wisconsin
12.2021 - Current
  • Inspected dishes and utensils for cleanliness.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Server

First Watch
Oak Creek, Wisconsin
05.2021 - 12.2021
  • Moved and set up seating and prepared extra silverware before guests arrival.
  • Checked guests' identification before serving alcoholic beverages.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Server

Texas Roadhouse
New Berlin, Wisconsin
11.2018 - 12.2021
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Helped buss and reset tables to keep dining room and work areas clean.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.

Barista Trainer

Starbucks
Franklin, WI
05.2016 - 11.2018
  • Customized training strategies based on individual barista knowledge, experience and strengths.
  • Handled cash and processed payments accurately to avoid errors.
  • Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
  • Taught proper procedures and strategies for success to new employees.

Education

High School Diploma -

Greenfield High School
Greenfield, WI
06.2016

Skills

  • Warm and Friendly
  • Order Accuracy and Delivery
  • Specials Promotion and Upselling
  • Customer Service and Rapport
  • Team Player
  • Billing and Payment Processing
  • Training Junior Team Members
  • Outgoing Personality
  • Fast Computer Skills
  • Natural Leader

Timeline

Server

Olive Garden
12.2021 - Current

Server

First Watch
05.2021 - 12.2021

Server

Texas Roadhouse
11.2018 - 12.2021

Barista Trainer

Starbucks
05.2016 - 11.2018

High School Diploma -

Greenfield High School

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Jordan Pelletieri