Jordan Phelps
Queen Creek,AZ
Summary
Able to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server, Togo, Host, Foodrunner
Blue 32 Sports Grill
01.2023 - Current
- Provided excellent customer service, ensuring high satisfaction and repeat business.
- Efficiently managed multiple tables during peak hours, maintaining a smooth workflow.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Trained new servers on menu knowledge and operational procedures for seamless integration.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Crew Member
Jersey Mikes
01.2021 - 01.2023
- Provided exceptional customer service in fast-paced environment.
- Operated kitchen equipment and adhered to health safety standards.
- Collaborated with team members to ensure timely order fulfillment.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted with food preparation and assembly of menu items.
- Adapted quickly to changing priorities in high-volume settings.
- Took orders, prepared meals, and collected payments.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
Education
No Degree - Pursuing Cognitive Psychology
Maricopa Community Colleges, Mesa Community College
Mesa, AZ04-2027
High School Diploma -
Casteel Highschool
Queen Creek, AZ05-2024
Skills
- Strong work ethic
- Customer service
- Menu memorization
- Food running
- Team collaboration
- Quality control
- Performance improvement
- Shift management
- Server training
- Point of sale (POS) system operations
- Food safety oversight
- Team member support
Certification
- CTE Culinary Certification, Casteel Highschool - 2020-2024
- Certified Crew Member/Shift lead , Jersey Mikes - 2021-2023
- Certified Sever, Togo, Foodrunner, Host, Blue 32 Sports Grill - 2023- now
Languages
Sign Language
Limited Working
Interests
- Participated in theater productions, enhancing my public speaking and teamwork skills
- Exploring various forms of art, such as sketching, music, and movie creation
- Learning new cooking techniques and expanding my culinary skills
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Enjoy hobbies that combine physical activity with outdoor exploration
- Coffee Geek
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Volunteering at local animal shelters and rescue organizations
Timeline
Server, Togo, Host, Foodrunner
Blue 32 Sports Grill
01.2023 - Current
Crew Member
Jersey Mikes
01.2021 - 01.2023
No Degree - Pursuing Cognitive Psychology
Maricopa Community Colleges, Mesa Community College
High School Diploma -
Casteel Highschool