Keyleigh Freels
Middletown,OH
Summary
Dynamic and dedicated server with a strong work ethic and exceptional customer service skills at O’Charley’s. Recognized for enhancing guest experiences through personalized service and effective cash handling. Proven ability to memorize menu items and engage with customers, ensuring satisfaction and fostering loyalty.
Overview
3
3
years of professional experience
Work History
Server, Host, Togo Server, Prep Cook
O’Charley’s
Middletown, OH
03.2023 - Current
- Assisted with order taking and food delivery to ensure customer satisfaction.
- Maintained cleanliness of dining area and table settings for optimal guest experience.
- Collaborated with kitchen staff to facilitate timely meal preparation and service.
- Learned menu items thoroughly to provide accurate information to guests.
- Handled cash and processed payments accurately at end of guest transactions.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
High School Diploma -
Madison High School
West Middletown Ohio05.2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Customer service
- Menu memorization
Timeline
Server, Host, Togo Server, Prep Cook
O’Charley’s
03.2023 - Current
High School Diploma -
Madison High School