Jordan Phoenix-Toussaint
Elmhurst,IL
Summary
Well-qualified candidate familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
6
6
years of professional experience
Work History
Brand Ambassador
Victoria's On Main
02.2022 - 05.2024
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion
- Collaborate with marketing team to develop and implement innovative strategies to increase brand visibility and reach in the market.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
Customer Success Associate
MainStreet Boutique Collection
03.2021 - 11.2023
- Worked closely with technical support teams to troubleshoot and resolve complex issues maintaining open lines of communication with affected clients throughout the resolution process.
- Collaborated with cross-functional teams to address client issues promptly, resulting in faster resolutions and increased client satisfaction.
- Developed tailored solutions for clients based on their unique needs, fostering long-term relationships and loyalty.
- Improved customer satisfaction by quickly addressing and resolving concerns with products or services.
- Responded to customer inquiries and provided accurate information about products and services via live chat.
Assistant General Manager
Main Street Candy & Toys
05.2018 - 05.2023
- Worked with existing customers to increase purchases of products and services
- Reached out to potential customers via telephone, email and in-person inquiries
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Trainee Junior Data Analyst
Main Street Candy & Toys
05.2020 - 05.2021
- Resolved malfunctions with systems and programs through troubleshooting
- Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies
- Contributed meaningfully to team discussions on how emerging technologies could potentially enhance current methods of working with data sets.
Education
High School Diploma -
York Community Highschool
Elmhurst, IL05.2021
Skills
- Customer Needs Assessments
- Strategic Planning and Alignment
- Operational Efficiency
- Trade Show Coordination
- Critical thinking
- Flexibility
- Attention to detail
- Teamwork
- Data Analysis
- Customer Relationship Management
- Business Development
- Customer Engagement
Hobbies and Interests
- Film/TV Writing
- Sketching/Drawing
- Muay Thai Training
Timeline
Brand Ambassador
Victoria's On Main
02.2022 - 05.2024
Customer Success Associate
MainStreet Boutique Collection
03.2021 - 11.2023
Trainee Junior Data Analyst
Main Street Candy & Toys
05.2020 - 05.2021
Assistant General Manager
Main Street Candy & Toys
05.2018 - 05.2023
High School Diploma -
York Community Highschool
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