Jordan M. Plyler
North Tonawanda,New York
Summary
Competent RN knowledgeable about behavioral health program requirements, support strategies and skill-building techniques. Focused on helping clients improve wellbeing and functioning by preventing substance abuse and improving confidence. Hardworking, reliable and dedicated.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Director of Inpatient Behavioral Health
Niagara Falls Memorial Medical Center
01.2023 - Current
- Implement changes based on improvement projects, payroll, hiring and discipline of 50+ staff.
- Reporting data and quality to outside entities and interdepartmental collaboration.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
Clinical Coordinator
Niagara Falls Memorial Medical Center
03.2022 - 12.2022
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Upheld quality assurance procedures to maintain patient safety and satisfaction.
- Organized systems for tracking patient records to improve ease of retrieval.
- Implemented new policies and educated staff on changes.
Registered Nurse
Niagara Falls Memorial Medical Center
08.2021 - 03.2022
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
Graduate Nurse
Northgate Health Care Facility
06.2021 - 09.2021
- Performed basic procedures and care activities to treat patient physical ailments and emotional needs and fostered collaborative relationship to identify causes, symptoms or explanations resulting in proper diagnosis and appropriate treatments.
- Obtained information from patient interview and observation and documented vital signs, weights and heights to facilitate patient care activities.
Business Analyst
Fallon Health Weinberg
09.2016 - 08.2021
- Review all RHIO information and alert care managers of changes in members’ health statuses
- Develop and manage reports for NYS and internal recording and quality assurance
- Assist in writing and disseminating process changes within the organization.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated with stakeholders to define project objectives and criteria.
- Performed gap analysis to identify areas of improvement.
Member Services Representative
Fallon Health Weinberg
08.2016 - 09.2016
- Developed and managed authorizations for members’ care with providers
- Assisted members with coordinating transportation and daily care needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
Education
Bachelor of Science - Nursing
University At Buffalo
Amherst, NY08.2023
Associate in Applied Science Degree - Nursing
Niagara County Community College
Sanborn, NY05.2021
Bachelor of Arts - Architecture
University At Buffalo
Amherst, NY08.2010
Skills
- Proficient in computer programs – WORD, EXCEL, ACCESS
- Complex Problem-Solving
- Staffing and Recruitment
- BLS
- Patient Observation
- Blood Draws
- Crisis Intervention
- Team Meetings
- Mental Health Care
- Continuous Quality Improvement (CQI)
- Medication Side Effect Knowledge
- Psychiatric Disorders
Accomplishments
- Achieved 25% increase in capacity for mental health patients through effectively helping with hiring process and retention efforts.
Certification
- Licensed RN 817931 - 2021
- Crisis Prevention Institute Instructor 2022
Timeline
Director of Inpatient Behavioral Health
Niagara Falls Memorial Medical Center
01.2023 - Current
Clinical Coordinator
Niagara Falls Memorial Medical Center
03.2022 - 12.2022
Registered Nurse
Niagara Falls Memorial Medical Center
08.2021 - 03.2022
Graduate Nurse
Northgate Health Care Facility
06.2021 - 09.2021
Business Analyst
Fallon Health Weinberg
09.2016 - 08.2021
Member Services Representative
Fallon Health Weinberg
08.2016 - 09.2016
Bachelor of Science - Nursing
University At Buffalo
Associate in Applied Science Degree - Nursing
Niagara County Community College
Bachelor of Arts - Architecture
University At Buffalo