Hi, I’m
Jordan Porter
Lawrence,KS
Summary
Highly professional student with strong experience in customer service and hotel management. Successfully resolves conflict and meets performance objectives.
Organized and dependable with willingness to take on responsibility with a positive attitude.
Overview
5
years of professional experience
Work History
Mainstay SuitesOverland Park, KS
Senior Guest Service Team Leader
06.2023 - Current
Job overview
- Improved guest satisfaction by promptly addressing concerns and resolving issues.
- Mentored junior team members, fostering a supportive work environment that led to improved performance.
- Managed reservation systems accurately, minimizing overbooking errors and maximizing room occupancy rates.
- Created positive first impressions through professional appearance and courteous demeanor, setting the tone for exceptional guest experiences.
- Maintained high standards of cleanliness throughout the property by conducting regular inspections and addressing any issues immediately.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Answered hotel phones with professionalism and directed calls appropriately.
- Maintained neat and orderly front desk and lobby area to uphold hotel standards.
Extended Stay AmericaOverland Park, KS
Front Desk Assistant
04.2022 - 05.2023
Job overview
- Handled payment and bill processing, change giving and payment collecting for guests.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
Buckingham Palace HousekeepingLawrence, KS
Housekeeper
05.2021 - 08.2021
Job overview
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Managed household tasks efficiently, ensuring timely completion and high-quality results.
- Implemented customized cleaning schedules tailored to individual client preferences and needs.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Maintained a safe and hygienic home by implementing thorough cleaning routines.
Sullivans FoodsWinnebago, IL
Deli Clerk
08.2020 - 01.2021
Job overview
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Popeyes® Louisana Kitchen
Restaurant Team Member
05.2019 - 08.2019
Job overview
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
- Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
- Greeted guests pleasantly and answered menu questions.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Operated register to process payments and collect cash payment for order totals.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Served food and beverages promptly with focused attention to customer needs.
Education
Lawrence High SchoolLawrence, KS
High School Diploma
05.2022
University Overview
- Extracurricular Activities: Track, Dance and Fitness.
Skills
- Complaint Handling
- Team Management
- Task Delegation
- Customer Service
- Financial Transactions
- Detail Oriented
- Computer Skills
- Flexible Schedule
- Professional Demeanor
- Time Management
Timeline
Senior Guest Service Team Leader
Mainstay Suites
06.2023 - Current
Front Desk Assistant
Extended Stay America
04.2022 - 05.2023
Housekeeper
Buckingham Palace Housekeeping
05.2021 - 08.2021
Deli Clerk
Sullivans Foods
08.2020 - 01.2021
Restaurant Team Member
Popeyes® Louisana Kitchen
05.2019 - 08.2019
Lawrence High School
High School Diploma