Linda MCAfee
Clarksville,TN
Summary
Reliable and enthusiastic with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments. Positive and upbeat successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Guest Service Team Leader
Nashville Rescue Mission
Nashville , TN
02.2020 - Current
- Greeted guests upon arrival, provided information about services and amenities, and responded to inquiries.
- Coordinated daily activities of guest service team members to ensure efficient operations.
- Resolved customer complaints in a professional manner while maintaining the highest level of service.
- Developed strategies to increase customer satisfaction ratings and enhance overall guest experience.
- Trained new hires on company policies, procedures, systems and software applications used in their roles.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Managed customer complaints and rectified issues to complete satisfaction.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Welcomed large volume of guests and improved overall customer service.
Cashier
Chevron
Corinth, MS
06.2011 - 03.2013
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Balanced daily transactions on a computerized point-of-sale system.
ER Admitting Clerk
Lakeland Community Hospital
Haleyville , AL
07.2008 - 06.2009
- Verified patient information and collected necessary documents to complete admission process.
- Assisted patients in completing insurance forms and other paperwork related to admission.
- Greeted and registered new patients, checked for accuracy of demographic information, updated existing records.
- Answered incoming calls from patients regarding registration inquiries.
- Provided excellent customer service to all customers, including visitors, vendors and employees.
- Collected co-pays, verified insurance eligibility using web-based applications and entered data into system.
- Responded quickly to queries from physicians, nurses or other departments in a timely manner.
- Verified third party payer contracts to ensure maximum reimbursement was received for services provided.
Personal Banker
Renasant Bank
Corinth, MS
10.2004 - 08.2007
- Conducted account openings and closings for clients.
- Greeted customers upon entering the bank and directed them to appropriate personnel or services.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Responded promptly to customer emails, phone calls and requests for information.
- Cross-sold banking products such as credit cards, loans and investments.
- Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
- Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
- Analyzed financial documents provided by customers to determine their needs.
- Processed loan applications according to established guidelines.
Pharmacy Technician
Medical Plaza Pharmacy
Corinth, MS
02.2003 - 01.2007
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Managed filing of prescriptions, both electronically and manually.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Verified accuracy of medication labels before they were dispensed to customers.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
Education
High School Diploma -
Kossuth High School
Corinth, MS05-2003
Skills
- Customer Service
- Guest Relations
- Strong leadership
- Guest Engagement
- Data Entry
- Complaint Handling
Timeline
Guest Service Team Leader
Nashville Rescue Mission
02.2020 - Current
Cashier
Chevron
06.2011 - 03.2013
ER Admitting Clerk
Lakeland Community Hospital
07.2008 - 06.2009
Personal Banker
Renasant Bank
10.2004 - 08.2007
Pharmacy Technician
Medical Plaza Pharmacy
02.2003 - 01.2007
High School Diploma -
Kossuth High School
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