Harmon Brown
Rigby,Idaho
Summary
Well-rounded guest service rep committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses.
Overview
5
5
years of professional experience
Work History
Guest Service Team Leader
Kelly Canyon Ski Resort
Ririe, ID
11.2023 - 03.2024
- Maintained up-to-date knowledge of resort services, special events, promotions and pricing structures.
- Resolved customer complaints in a professional manner while maintaining the highest level of service.
- Assigned tasks to team members based on their skillset, availability and workload requirements.
Laborer
Summerco Landscape
Idaho Falls, ID
03.2019 - 11.2021
- Performed mowing, edging, and trimming of turf grass.
- Operated a variety of power equipment such as mowers, trimmers, blowers, and aerators.
- Assisted in the installation of hardscaping features including patios, walkways, retaining walls, and outdoor lighting.
- Conducted irrigation system inspections to ensure proper functioning.
Education
High School Diploma -
Ririe Jr/Sr High School
Ririe, ID05-2020
Some College (No Degree) - Health Physics Technology
Eastern Idaho Technical College
Idaho Falls, IDSkills
- Customer Service
- Delegation and Supervision
- Customer Retention
- Sales
- Guest Relations
- Documentation And Reporting
Timeline
Guest Service Team Leader
Kelly Canyon Ski Resort
11.2023 - 03.2024
Laborer
Summerco Landscape
03.2019 - 11.2021
High School Diploma -
Ririe Jr/Sr High School
Some College (No Degree) - Health Physics Technology
Eastern Idaho Technical College
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