Michael Bonacci

Ensure hotel services are providing guests with the best experience possible

Enforce policies and procedures on cleanliness, inspecting housekeeping's work , managing inventory of supplies and room inventories.

Organize all areas including guest rooms and common spaces according to standards, record and report any inconsistencies or damage to my supervisor and initiate maintenance requests when necessary.

• Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
• Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
• Answered customer questions and pointed individuals in right directions.
• Provided friendly, attentive service throughout peak times for responsive customer care.
• Recommended products and services to customers based on personalized needs.
• Retained knowledge of promotions, products and services for informative customer advice.
• Fielded customer complaints and notified managers.
• Played an integral role in upselling products or services when applicable by informing customers about ongoing promotions and offers.
• Upsold additional services to increase average transaction values.