Jordan Posey
Detroit,United States
Summary
Results-driven professional with a passion for technology and process optimization. Experienced in technical support, data systems, and innovation. Adept at collaborating with cross-functional teams to drive efficiency and enhance user experiences. Skilled in troubleshooting, documentation, and project coordination. Committed to continuous learning and contributing to organizational success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
End User Technologies Intern
Cohen & Company
06.2023 - 08.2023
- Assisted end users with troubleshooting hardware and software issues, including desktops, laptops, printers, and mobile devices.
- Installed and configured software applications for employees, ensuring compatibility and proper functionality.
- Responded to user inquiries via Jira providing timely and effective solutions to technical problems.
- Created and updated user guides, FAQs, and knowledge base articles to help colleagues navigate technology tools and systems.
- Conducted routine maintenance on computers, peripherals, and network equipment, such as cleaning, updates, and replacements.
- Educated users about cybersecurity best practices and password management.
- Assisted in tracking hardware and software inventory, ensuring accurate records and timely replacements.
IT Assistant & Site Coordinator
Accounting Aid Society
09.2022 - 05.2023
- Provided technical assistance to staff and clients, troubleshooting hardware and software issues related to computers, printers, and other devices.
- Installed and configured software applications, including updates and patches across the organization.
- Responded to user inquiries, resolved technical problems, and maintained a knowledge base for common issues.
- Coordinated IT activities at various sites, ensuring smooth operations and timely resolution of technical issues.
- Managed hardware and software inventory, tracking assets, licenses, and warranties.
- Implemented security measures such as antivirus software and data backups.
- Supported communication and collaboration tools.
Accounts Payable Analyst
SiteOne Landscape Supply
05.2022 - 09.2022
- Reviewed and processed invoices from vendors, ensuring accuracy, proper coding, and adherence to company policies.
- Interacted with vendors to resolve discrepancies, clarify billing details, and negotiate payment terms.
- Reconciled vendor statements, identified discrepancies, and resolved outstanding balances.
- Entered invoice details into the accounting system, assigned appropriate general ledger codes, and maintained accurate records.
- Identified opportunities to streamline accounts payable processes, reduce manual work, and enhance efficiency.
Systems Innovation Intern
Techtown Detroit
09.2021 - 05.2022
- Investigated emerging technologies, trends, and innovations relevant to TechTown’s mission. Assisted in identifying opportunities for process improvement and efficiency.
- Collaborated with the team to maintain and enhance data systems used for tracking business metrics, client interactions, and program outcomes.
- Analyzed existing workflows and processes within TechTown, identifying bottlenecks and proposing solutions for streamlining operations.
- Participated in brainstorming sessions and workshops focused on generating creative ideas for enhancing TechTown’s services and impact.
- Assisted in coordinating cross-functional projects related to technology adoption, data management, and program implementation.
- Assisted in tracking and analyzing key performance indicators (KPIs) related to TechTown’s programs and services.
Education
Bachelor of Science - Management Information Systems
Wayne State University
Detroit, MI05.2021
Associate of Science - Business Administration
Henry Ford College
Dearborn, MI05.2017
Skills
- Customer Service
- Troubleshooting
- Documentation and Training
- Inventory Management
- Software Deployment and Configuration
- Security Measures
- Project Coordination and Cross Functional Collaboration
- Data Systems Support
Certification
- IT Support Professional Certificate, Google, 11/2021, Present
- Cybersecurity Professional Certificate, Google, 05/2023, Present
- Data Analytics Professional Certificate, Google, 08/2023, Present
Timeline
End User Technologies Intern
Cohen & Company
06.2023 - 08.2023
IT Assistant & Site Coordinator
Accounting Aid Society
09.2022 - 05.2023
Accounts Payable Analyst
SiteOne Landscape Supply
05.2022 - 09.2022
Systems Innovation Intern
Techtown Detroit
09.2021 - 05.2022
Bachelor of Science - Management Information Systems
Wayne State University
Associate of Science - Business Administration
Henry Ford College