Jordan Powell
Operations Manager
North Charleston,SC
A leader is one who knows the way, goes the way, and shows the way.
John Maxwell
Summary
Accomplished management professional with 7 years of career progression in Customer Service and Security operations. Proven effective leader skilled in development and oversight of high-performing, multi-disciplined and quality-oriented teams. Provides a hands-on approach providing teams with training, guidance, support and motivation to succeed while ensuring adherence to safety regulations and corporate policies, procedures and standards. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues across employees, processes and costs. Focused and meticulous in all financial and regulatory compliance objectives to strategically plan and execute budgets, forecasts, cost-reduction techniques and safety initiatives. Outstanding communicator well-versed in employee, vendor and partner relations.
Overview
2
2
Certifications
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Operations Manager
Kiawah Island Community Association
Kiawah Island , SC
03.2019 - Current
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands by implementing company policies, protocols, work rules and disciplinary action.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Supervised and or conducted site investigations, reported issues and escalated those that required further assistance.
- Spearheaded department training for management and employees and maintained required annual certification for all 36 employees.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Directed staff of 36 personnel and managed budget totaling $3,000,000 annually.
Lead Supervisor
Kiawah Island Community Association
Kiawah Island , SC
10.2014 - 03.2019
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
- Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Coordinated supervisory assignments to maintain strong front-line leadership over daily operations.
- Led team of 20 guards in monitoring high volume of mall traffic during peak hours and days.
Shift Supervisor
Kiawah Island Community Association
Kiawah Island , SC
08.2014 - 10.2014
- Built performance-oriented culture with satisfied, hardworking team by clearly highlighting employee success and developing leaders from within.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
- Prepared and managed work schedules, vacation and sick time accurately on a daily basis.
Education
High School Diploma -
08.2006 - 05.2010
Skills
Work flow planning
undefinedAccomplishments
- Promoted to Operations Manager after 5 years with the company.
- Collaborated with team of 20 in the development of designing and implementing 3 new software programs.
- Earned the “COO” Award in 2019 and 2020 for exceptional leadership and overall performance.
- Supervised team of 36 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
SLED Level I Instructor- June 2017-October 2022
Timeline
SLED Level I Instructor- June 2017-October 2022
09-2022
Operations Manager - Kiawah Island Community Association
03.2019 - Current
Lead Supervisor - Kiawah Island Community Association
10.2014 - 03.2019
Shift Supervisor - Kiawah Island Community Association
08.2014 - 10.2014
Stratford High School - High School Diploma,
08.2006 - 05.2010
Leadership Development & TeambuildingTraining, STAR12 - 2014
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