Jordan Pratt
Owensboro,KY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Resourceful, offering a history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
7
7
years of professional experience
Work History
Regional Manager
Vanguard Utility Services
01.2023 - 09.2023
- Supervised staff to optimize quality services and productivity.
- Coordinated and worked directly with enterprise and rural level customers for project excellency
- Established and maintained operational standards for 4 locations.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
- Built and deepened partnerships with industry leaders to strengthen collaborative efforts and promote mutual profitability.
- Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance.
- Developed vendor network of contacts to drive down costs and increase revenues.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
Military Non-Commissioned Officer
Kentucky Army National Guard
01.2017 - 05.2023
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to emergency situations to assess and deflect issues.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Project Manager
Vanguard Utility Services
08.2022 - 01.2023
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
Senior Project Manager
Advanced Utility Services
01.2019 - 08.2022
- Monitored project progress, identified risks and implemented corrective measures to acquire success.
- Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
- Maintained schedules to meet key milestones at every project phase.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Communicated project plans and progress to key stakeholders and project contributors.
- Developed and maintained relationships with key stakeholders to meet objectives and boost rapport.
- Updated customers and senior leaders on progress and roadblocks.
- Analyzed project performance data to identify areas of improvement.
Meter Installer
Vanguard Utility Services
11.2018 - 01.2019
- Identified problems with valves and used appropriate troubleshooting techniques to locate and resolve concerns.
- Maintained professional working environment and enhanced productivity by keeping all areas neat and organized.
- Recorded maintenance information, test results, material usage and repairs made.
- Collaborated with team members to complete customer requests and orders on time.
- Installed, inspected and tested electric meters, relays and power sources to detect causes of malfunctions and inaccuracies using hand tools and testing equipment.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
Education
High School Diploma -
Campbellsville High School
Campbellsville, KY05.2017
Skills
- Set Organizational Policies
- Business Management Principles
- Information Confidentiality
- Document Flow Coordination
- Database Management
- Supply Chain Management
- Project Management
- Train Employees
- Goals and Performance
- Control of Expenses
- Quality Standards
- Customer Service
- Staff Management
- Manage Inventory
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 75 staff members.
- Reduced department operating costs by 23% in 2 months.
Languages
American Sign Language
Professional Working
Timeline
Regional Manager
Vanguard Utility Services
01.2023 - 09.2023
Project Manager
Vanguard Utility Services
08.2022 - 01.2023
Senior Project Manager
Advanced Utility Services
01.2019 - 08.2022
Meter Installer
Vanguard Utility Services
11.2018 - 01.2019
Military Non-Commissioned Officer
Kentucky Army National Guard
01.2017 - 05.2023
High School Diploma -
Campbellsville High School
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