Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Work Preference
Timeline
SalesAssociate

Jordan Price

Katy,TX

Summary

Currently holding a secret clearance. 4 Year military Veteran with multiple commendations and awards for superior performance in academic, tactical and technical capacities. Completed 540 hour Cyber Security Expert pathway course with intellectual point. In this school learned to Identify network risks, threats, and vulnerabilities, Secure computer networks and build on defense fundamentals, Evaluate and recommend cyber security systems and solutions for network defense and monitoring, Learn how to effectively use, navigate and create automation scripts using Linux OS, Learn how to effectively secure Cloud Computing deployments, Discuss relevant laws, regulations and frameworks as they apply to cyber security operations, Prioritize and classify cyber security risks in the Security Operations Center (SOC), Learn how to effectively use Incident Response and Threat Monitoring tools such as Splunk, Build simple LANs, perform basic configurations for routers and switches, and implement IPv4 and IPv6 addressing schemes, Configure routers, switches and end devices to provide access to local and remote network resources, and enable end-to-end connectivity between remote devices. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.

Overview

1
1
years of professional experience
7
7

Certifications

Work History

Front Desk Customer Service Representative

Crunch Fitness
12.2022 - 07.2023
  • Greeted and verified members and guests upon entry to optimize security.
  • Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
  • Communicated reservation rates and information using suggestive selling techniques to increase occupancy and revenue.
  • Kept abreast of in-house and area functions to answer questions and concerns in-person and on telephone.
  • Helped over 20 people daily updating billing and personal information

Customer Support Specialist

Media Cross
04.2022 - 10.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to over 75 customer calls and emails to answer questions about products and services.
  • Multitasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.

Infantry Fire Team Leader

Army
01.2019 - 04.2022
  • Led fire team during infantry dismounted battle drills and situational training exercises.
  • Taught personnel to mitigate environmental hazards and properly use personal protective equipment such as chem gear for battle scenarios.
  • Briefed leaders on readiness, equipment status and enemy locations to enable sound decision making.
  • Responded to emergencies with speed, efficiency and knowledgeable assistance.
  • Maintained 100% accountability of assigned equipment worth more than $[100k].
  • Executed reasoned and efficient decision-making to foster troop discipline and unity

Armorer

Army
06.2021 - 12.2021
  • Built and maintained operational instructions to provide guidance, supporting well-executed field and tactical operations.
  • Created inspection reports for weapons inspections, reporting to unit weapon custodian with assigned suspense dates to correct discrepancies.
  • Managed physical security of weapons, munitions and keys, coordinating organization and inventory tracking to maintain consistency.
  • Accounted for over 150 weapons, munitions and associated equipment, creating inventories and replenishing.
  • Built and maintained operational instructions to provide guidance, supporting well-executed field and tactical operations

Education

Cyber Security Expert Pathway - Cybersecurity

Intellectual Point
Virginia
03.2024

Some College (No Degree) - Computer And Information Sciences

Valencia College
Orlando, FL

High School Diploma -

Ocean Lakes High School
Virginia Beach, VA
05.2017

Skills

  • system information and event management, and Endpoint Detection and Response
  • knowledge on IDS/IPS
  • Identify network risks, threats, and vulnerabilities
  • PC hardware, software, and Windows operating system management
  • Knowledge on VPN, Internet connectivity, and remote connections
  • Customer service
  • Time Management
  • Effective Communication
  • Attention to Detail
  • Typing Speed
  • Data Entry
  • Decision Making
  • Teamwork and Collaboration

Accomplishments


  • Successfully hold an active secret clearance

Certification

  • Comptia Security+
  • CCNA
  • CASP
  • Comptia Linux+
  • Certified Ethical Hacker(C|EH)
  • Splunk Core Power User
  • Test Out PC Pro Certification
  • Basic Leadership Course Training
  • Air Assault Certified

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimeContract Work

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancement

Timeline

Front Desk Customer Service Representative

Crunch Fitness
12.2022 - 07.2023

Customer Support Specialist

Media Cross
04.2022 - 10.2022

Armorer

Army
06.2021 - 12.2021

Infantry Fire Team Leader

Army
01.2019 - 04.2022

Cyber Security Expert Pathway - Cybersecurity

Intellectual Point

Some College (No Degree) - Computer And Information Sciences

Valencia College

High School Diploma -

Ocean Lakes High School
  • Comptia Sec+ Certification - December 2023
  • Test Out PC Pro Certification - July 2023
  • Basic Leadership Course Training - october 2022
  • Air Assault Certified - February 2020
Jordan Price