Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jordan Proffit

Jordan Proffit

Charlotte,NC

Summary

Dynamic and adaptive professional with proven expertise in customer service and time management, honed through roles at Dunkin and Ghengis Grill. Excelled in creating personalized experiences and efficiently managing high-volume periods, significantly enhancing customer satisfaction. Skilled in maintaining cleanliness and operational standards, demonstrating exceptional attention to detail and a team-oriented approach.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Barista

Dunkin
06.2022 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Bartender

Ghengis Grill
05.2023 - 07.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.

Education

Piedmont Highschool
Monroe

Bartending / Mixology

ABC Bartending School
Matthews, NC
09.2023

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Problem-solving
  • Cleanliness
  • Exceptional customer service
  • Adaptive and creative
  • Excellent memory
  • Menu memorization

Certification

Bartending & Mixology Certification

Timeline

Bartender

Ghengis Grill
05.2023 - 07.2023

Barista

Dunkin
06.2022 - Current

Piedmont Highschool

Bartending / Mixology

ABC Bartending School
Jordan Proffit