Jordan Quitnana
Summary
Flexible and works well independently and collaboratively with other departments. Strong organizational and communications skills for thinking quickly and solving problems in fast-paced environment. Adept at handling multiple tasks efficiently and accurately, exhibiting professionalism and maintaining confidentiality at all times. Seeking opportunities to expand skills while facilitating company growth. Hard working and reliable. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Escalation Specialist
Wells Fargo & Company
10.2020 - 07.2023
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
- Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
- Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.
- Learned and followed customer service policies and procedures to meet organizational and industry standards.
- Kept accurate records of customer interactions to be used for training, quality assurance and future reference.
Bartender
The Friar Tuck
03.2021 - 08.2021
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Teller
Sooper Credit Union
07.2018 - 06.2020
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Monitored and reported suspicious activity in line with bank security policies.
Line Worker
Chipotle
04.2017 - 06.2020
- Used equipment properly to avoid workplace hazards or injuries.
- Assembled and installed products on production lines according to established guidelines.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Inspected and adjusted work performed to meet expectations.
Security Guard
Argus Event Staffing
02.2016 - 06.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
Education
High School Diploma -
Arvada High School
Arvada, CO05.2016
Skills
- Customer Account Management
- Past Due Account Management
- Team Goals
- Customer Relationship Management
- Customer Issue De-Escalation
- Communications Strategies
- Safe Deposit Box Oversight
- Credit Card Transaction Processing
- Effective Multitasking
- Client Rapport-Building
References
Agripino Betancourt Jr.
Wells Fargo
Phone
407-728-1253
Amanda Charpentier
Argus Event Staffing
Phone
303-356-2392
Timeline
Bartender
The Friar Tuck
03.2021 - 08.2021
Escalation Specialist
Wells Fargo & Company
10.2020 - 07.2023
Teller
Sooper Credit Union
07.2018 - 06.2020
Line Worker
Chipotle
04.2017 - 06.2020
Security Guard
Argus Event Staffing
02.2016 - 06.2020
High School Diploma -
Arvada High School
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