Jordan Raynor
Apex,NC
Summary
Motivated and customer-focused professional with a background in laboratory services, offering strong problem-solving skills, attention to detail, and a commitment to providing exceptional support. Experienced in managing customer inquiries, data entry, troubleshooting issues, and maintaining clear communication in high-pressure environments. Eager to apply analytical thinking and customer service expertise to transition into a technology and/or security role.
Overview
7
7
years of professional experience
Work History
Lab Administrator (Hybrid)
Gregory Poole Equipment Company
Raleigh, NC
02.2023 - 09.2024
- Perform customer service duties by receiving incoming calls, greeting customers professionally, and assisting with inquiries.
- Help resolve customer issues with products or services, and provide appropriate samples, as well as administrative reports.
- Perform data-entry duties by entering data received from customers into LIMS software.
- Maintain accurate customer contact information.
Accessioning Technician II
Foundation Medicine
Morrisville, NC
01.2022 - 11.2022
- Unloaded, unpacked, and routed incoming specimens by type to different staging areas for further processing.
- Perform data entry duties, and maintain required documentation.
- Label and dispose of biohazardous waste.
- Prepared reagents for use in testing following established protocols.
- Verified the accuracy of patient demographics in laboratory information systems.
Radiology Courier
Jubilant Radiopharma
Apex, NC
07.2021 - 01.2022
- Pick up and deliver lab material promptly to and from clinics, laboratories, and hospitals by adhering to specified routes and time schedules.
- Properly scan and track materials for the proper destination.
- Responsible for the maintenance of the vehicle.
Laboratory Courier
Bon Secours Mercy Health
Richmond, VA
10.2018 - 01.2020
- Pick up and deliver medical specimens promptly to and from laboratories and hospitals, by adhering to specified routes and time schedules.
- Properly scan and track materials for the proper destination.
- Responsible for the maintenance of the vehicle.
- Perform proper time management skills to ensure timely, accurate delivery.
Laboratory Assistant /Specimen Processor
LabCorp
Durham, NC
05.2017 - 10.2018
- Scan and document customer samples.
- Remove biohazard waste from labs once filled.
- Aliquoted customer samples for multiple departments.
- Prepared specimen samples for storage, resolved, and documented the specimens.
- I performed pipetting of samples daily.
Education
Associate of Arts - Cyber Security
Southern New Hampshire University
Hooksett, NH04-2025
CompTIA A+ Certification
(Currently working towards certification).
Skills
- Trouble Shooting
- Customer service
- Data entry
- Teamwork and collaboration
- Time management
- Computer skills
- Technical support
Timeline
Lab Administrator (Hybrid)
Gregory Poole Equipment Company
02.2023 - 09.2024
Accessioning Technician II
Foundation Medicine
01.2022 - 11.2022
Radiology Courier
Jubilant Radiopharma
07.2021 - 01.2022
Laboratory Courier
Bon Secours Mercy Health
10.2018 - 01.2020
Laboratory Assistant /Specimen Processor
LabCorp
05.2017 - 10.2018
Associate of Arts - Cyber Security
Southern New Hampshire University
CompTIA A+ Certification
(Currently working towards certification).
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