Summary
Overview
Work History
Education
Skills
Timeline
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Jordan Renner

Naalehu,HI

Summary

Driven and determined, I excel in high-stress environments, as demonstrated at Home Depot where I enhanced customer loyalty through empathetic dispute resolution. With a strong work ethic and exceptional teamwork skills, I consistently prioritize customer needs, ensuring service excellence. My experience includes lifting over 50lbs, showcasing my dedication to meeting physical demands of the job. Always being kind and positive with costumers creating a comfortable and happy environment as well building connections and insuring customers that their needs are import to me just as they are to them , as I genuinely care about their satisfaction.

Overview

4
4
years of professional experience

Work History

CSA

Pacific Air Cargo
Kona Hawaii
03.2023 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
  • Balanced multiple priorities during peak times while maintaining composure under pressure situations.
  • Provided amazing customer service by greeting customers, attending to orders and addressing specific requests.
  • Connected with customers by listening to concerns and answering questions.

• regularly lifting items 50lbs or heavier

Food Runner

Outback Steakhouse
Kailua Kona Hawaii
10.2022 - 03.2023
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
  • Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
  • Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
  • Ensured compliance with health and safety regulations during food handling and delivery.

Customer Service Representative

Home Depot
Kailua-Kona, HI
10.2020 - 04.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

• lifting items 50lbs or more consistently throughout the day when not providing help for customers.

Education

Homeschooled Through High School
Home
06.2020

Skills

  • Goal-Oriented
  • Patience and Tolerance
  • Strong Work Ethic
  • Payment Processing
  • Customer Service
  • Teamwork and Collaboration
  • Calm and Professional Under Pressure
  • Understanding Customer Needs

Timeline

CSA

Pacific Air Cargo
03.2023 - Current

Food Runner

Outback Steakhouse
10.2022 - 03.2023

Customer Service Representative

Home Depot
10.2020 - 04.2021

Homeschooled Through High School
Jordan Renner